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Table 1 Definitions, descriptions, and elements from trust

From: An empirical study of how the Dutch healthcare regulator first formulates the concept of trust and then puts it into practice

Author (reference)

Definition or description

Elements

Rousseau [15]

Trust is a psychological state comprising of the intention to accept vulnerability based upon the positive expectations of the intentions or behavior of another.

Intentions

Vulnerability

Expectations

Behavior

Alston [16]

Trust is a social expectation that has to do with people’s perception of the integrity, honesty, openness, caring, and competence of an individual or system that is verified by experiences.

Expectation

Perception

Integrity

Honesty

Openness

Caring

Competence

Experiences

Adler [17]

Trust is the subjective probability with which an actor assesses that another actor or group of actors will perform a particular action, both before she or he can monitor such action (or independently of his or her capacity ever to be able to monitor is) and in a context in which it affects his or her own action.

Subjectivity

Probability

Capacity

Context

Goudge [18]

Trust is a judgment in a situation of risk that the trustee will act in the best interest of the truster, or at least in ways that will not be harmful to the truster.

Situation of risk harmful

Gilson [19]

Trust is a relation notion that lies between people, people and organizations, and people and events.

relation

Schee van der [20]

Trust is being confident that you will be adequately treated when you are in need of healthcare.

confident

Adequately treated

Dietz [21]

Trust is an assessment (however thorough) of the other party’s trustworthiness which informs a preparedness to be vulnerable that, in genuine cases of trust, leads to a risk-taking act.

Vulnerable

Risk-taking act

Möllering [22]

Trust is a reflexive process of building on reason, routine and reflexivity, suspending

irreducible social vulnerability and uncertainty as if they were favourably resolved, and maintaining a state of favourable expectation towards the actions and intentions of more

or less specific others.

Reason

Routine

Reflexivity

Vulnerability

Uncertainty

Expectation

Actions

Intentions

Nooteboom [23]

Trust is the expectation that people don’t let us down based on their intentions, competencies and the circumstances.a

Expectation

Intentions

Competencies

Circumstances

Meurs [24]

Trust is based on past performance, competencies and intentions.a

Performance

Competencies

Intensions

Six [25]

There is trust if you are dependent of someone, for something that is important, that you can-not control completely, and can-not predict with certaintya.

Dependency

Control

Prediction

Certainty

  1. atranslated from Dutch