Table 5 User experience related to satisfaction with surgical care (n = 528)
TYPE OF ANALYSIS | Bivariable analysis | Simple double-weighted Poisson regression analysis | Multiple double-weighted Poisson regression analysis | |
|---|---|---|---|---|
VARIABLES | Satisfied n = 457 | Dissatisfied n = 71 | Crude PR (95% CI) | Adjusted PR (95% CI) |
Weighted % | Weighted % | |||
Users experience with a surgery | ||||
I. Client focus | ||||
Waiting time | ||||
≤ 20 days | 86.6 | 13.4 | 1.05 (0.93; 1.18) | 1.04 (0.93; 1.17) |
≥ 21 days | 84.1 | 15.9 | Ref. | |
Previous surgery postponement(s)* | ||||
Yes | 67.7 | 32.3 | Ref. | Ref. |
No | 88.1 | 11.9 | 1.26 (0.99; 1.60) | 1.24 (1.002; 1.54) |
II. Respect | ||||
Surgeon greeted patient before a surgery* | ||||
Yes | 88.6 | 11.4 | 0.82 (0.69; 0.98) | 1.10 (0.94; 1.30) |
No | 73.1 | 26.9 | Ref. | Ref. |
Surgeon explained the risks and benefits of a surgery | ||||
Yes | 87.2 | 12.8 | 1.10 (0.95; 1.27) | 0.99 (0.85; 1.15) |
No | 76.5 | 23.5 | Ref. | Ref. |
Surgeon gave clear information to the patient’s relatives* | ||||
Yes | 89.9 | 10.1 | 1.39 (1.12; 1.72) | 1.21 (0.99; 1.49) |
No | 65.8 | 34.2 | Ref. | Ref. |
III. Quality of basic amenities | ||||
Hospital’s cleanliness* | ||||
Very good or good, | 89.4 | 10.6 | 1.21 (1.03; 1.41) | 1.13 (0.98; 1.30) |
Regular, bad or terrible | 74.3 | 25.7 | Ref. | Ref. |
IV. Quality impact on health | ||||
Patient had complications that required another surgery* | ||||
Yes | 63.5 | 36.5 | Ref. | Ref. |
No | 89.2 | 10.8 | 1.38 (1.08; 1.76) | 1.30 (1.03; 1.64) |
Covariates | ||||
Patients’ socio-demographic and clinical characteristics | ||||
Men | 85.8 | 14.2 | 1.00 (0.91; 1.11) | 1.00 (0.93; 1.09) |
Women | 85.9 | 14.1 | Ref. | Ref. |
Age groups | ||||
≤ 35 years | 84.3 | 15.7 | Ref. | Ref. |
> 35 & ≤ 44 years | 81.0 | 19.0 | 0.94 (0.78; 1.13) | 0.97 (0.84; 1.13) |
> 44 & ≤64 years | 86.8 | 13.2 | 1.05 (0.94; 1.18) | 1.04 (0.94; 1.14) |
≥ 65 years | 92.3 | 7.7 | 1.11 (0.98; 1.25) | 1.08 (0.93; 1.25) |
Schooling* | ||||
Incomplete elementary school or without formal education | 93.9 | 6.1 | 1.14 (1.05; 1.24) | 1.07 (0.98; 1.17) |
Compete elementary school | 89.8 | 10.2 | 1.09 (0.99; 1.21) | 1.07 (0.98; 1.17) |
Complete secondary school or higher | 82.0 | 18.0 | Ref. | Ref. |
Region of residence | ||||
Stratum 1 | 93.1 | 6.9 | 1.11 (0.90; 1.37) | 1.23 (1.01; 1.51) |
Stratum 2 | 77.9 | 22.1 | Ref. | Ref. |
Stratum 3 | 92.9 | 7.1 | 1.18 (1.03; 1.35) | 1.13 (0.97; 1.32) |
Stratum 4 | 91.4 | 8.6 | 1.16 (1.02; 1.32) | 1.19 (1.03; 1.38) |
Stratum 5 | 83.1 | 16.9 | 0.99 (0.81, 1.22) | 1.10 (0.90; 1.35) |
Stratum 6 | 82.1 | 17.9 | 1.04 (0.87; 1.24) | 1.06 (0.90; 1.26) |
Stratum 7 | 87.8 | 12.2 | 1.08 (0.91, 1.27) | 1.12 (0.96; 1.30) |
Level of healthcare | ||||
Secondary | 85.1 | 14.9 | Ref. | Ref. |
Tertiary | 89.7 | 10.3 | 1.01 (0.90; 1.14) | 1.04 (0.94; 1.15) |
Cause of surgery | ||||
Diseases of the digestive system | 87.8 | 12.2 | 1.15 (0.92; 1.44) | 1.19 (1.005; 1.41) |
Diseases of the genitourinary system | 78.2 | 21.8 | Ref. | Ref. |
Diseases of the musculoskeletal system and connective tissue | 87.4 | 12.6 | 1.18 (0.94; 1.48) | 1.15 (0.95; 1.38) |
Diseases of the eye and adnexa | 90.6 | 9.4 | 1.24 (1.01; 1.52) | 1.17 (0.95; 1.45) |
Injury, poisoning and other consequences of external causes | 75.4 | 24.6 | 1.03 (0.76; 1.39) | 1.03 (0.85; 1.24) |
Other types of diseases and cesarean section | 87,5 | 12.5 | 1.20 (0.97; 1.47) | 1.13 (0.94; 1.34) |
Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified | 90.2 | 9.8 | 1.20 (0.97; 1.48) | 1.13 (0.95; 1.35) |