Skip to main content

Table 5 User experience related to satisfaction with surgical care (n = 528)

From: User experience and satisfaction with specialty consultations and surgical care in secondary and tertiary level hospitals in Mexico

TYPE OF ANALYSISBivariable analysisSimple double-weighted Poisson regression analysisMultiple double-weighted Poisson regression analysis
VARIABLESSatisfied
n = 457
Dissatisfied
n = 71
Crude PR
(95% CI)
Adjusted PR
(95% CI)
Weighted %Weighted %
Users experience with a surgery
 I. Client focus
  Waiting time
    ≤ 20 days86.613.41.05 (0.93; 1.18)1.04 (0.93; 1.17)
    ≥ 21 days84.115.9 Ref.
  Previous surgery postponement(s)*
   Yes67.732.3Ref.Ref.
   No88.111.91.26 (0.99; 1.60)1.24 (1.002; 1.54)
 II. Respect
  Surgeon greeted patient before a surgery*
   Yes88.611.40.82 (0.69; 0.98)1.10 (0.94; 1.30)
   No73.126.9Ref.Ref.
  Surgeon explained the risks and benefits of a surgery
   Yes87.212.81.10 (0.95; 1.27)0.99 (0.85; 1.15)
   No76.523.5Ref.Ref.
  Surgeon gave clear information to the patient’s relatives*
   Yes89.910.11.39 (1.12; 1.72)1.21 (0.99; 1.49)
   No65.834.2Ref.Ref.
 III. Quality of basic amenities
  Hospital’s cleanliness*
   Very good or good,89.410.61.21 (1.03; 1.41)1.13 (0.98; 1.30)
   Regular, bad or terrible74.325.7Ref.Ref.
 IV. Quality impact on health
  Patient had complications that required another surgery*
   Yes63.536.5Ref.Ref.
   No89.210.81.38 (1.08; 1.76)1.30 (1.03; 1.64)
Covariates
 Patients’ socio-demographic and clinical characteristics
  Men85.814.21.00 (0.91; 1.11)1.00 (0.93; 1.09)
  Women85.914.1Ref.Ref.
  Age groups
    ≤ 35 years84.315.7Ref.Ref.
    > 35 & ≤ 44 years81.019.00.94 (0.78; 1.13)0.97 (0.84; 1.13)
    > 44 & ≤64 years86.813.21.05 (0.94; 1.18)1.04 (0.94; 1.14)
    ≥ 65 years92.37.71.11 (0.98; 1.25)1.08 (0.93; 1.25)
  Schooling*
   Incomplete elementary school or without formal education93.96.11.14 (1.05; 1.24)1.07 (0.98; 1.17)
   Compete elementary school89.810.21.09 (0.99; 1.21)1.07 (0.98; 1.17)
   Complete secondary school or higher82.018.0Ref.Ref.
  Region of residence
   Stratum 193.16.91.11 (0.90; 1.37)1.23 (1.01; 1.51)
   Stratum 277.922.1Ref.Ref.
   Stratum 392.97.11.18 (1.03; 1.35)1.13 (0.97; 1.32)
   Stratum 491.48.61.16 (1.02; 1.32)1.19 (1.03; 1.38)
   Stratum 583.116.90.99 (0.81, 1.22)1.10 (0.90; 1.35)
   Stratum 682.117.91.04 (0.87; 1.24)1.06 (0.90; 1.26)
   Stratum 787.812.21.08 (0.91, 1.27)1.12 (0.96; 1.30)
  Level of healthcare
   Secondary85.114.9Ref.Ref.
   Tertiary89.710.31.01 (0.90; 1.14)1.04 (0.94; 1.15)
  Cause of surgery
   Diseases of the digestive system87.812.21.15 (0.92; 1.44)1.19 (1.005; 1.41)
   Diseases of the genitourinary system78.221.8Ref.Ref.
   Diseases of the musculoskeletal system and connective tissue87.412.61.18 (0.94; 1.48)1.15 (0.95; 1.38)
   Diseases of the eye and adnexa90.69.41.24 (1.01; 1.52)1.17 (0.95; 1.45)
   Injury, poisoning and other consequences of external causes75.424.61.03 (0.76; 1.39)1.03 (0.85; 1.24)
   Other types of diseases and cesarean section87,512.51.20 (0.97; 1.47)1.13 (0.94; 1.34)
  Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified90.29.81.20 (0.97; 1.48)1.13 (0.95; 1.35)
  1. *p < 0.05 in bivariate analysis. PR: prevalence ratios; CI: confidence interval. The bold values highlight the statistically significant adjusted PR