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Table 4 User experience related to satisfaction with outpatient consultation (n = 6713)

From: User experience and satisfaction with specialty consultations and surgical care in secondary and tertiary level hospitals in Mexico

TYPE OF ANALYSISBivariable analysisSimple double-weighted Poisson regression analysisMultiple double-weighted Poisson regression analysis
VARIABLESSatisfied
n = 5738
Dissatisfied
n = 975
Crude PR
(95% CI)
Adjusted PR
(95% CI)
Weighted %Weighted %
Users experience with outpatient consultation
 I. Client focus
  Wait time*
    ≤ 30 min87.812.21.15 (1.11; 1.90)1.11 (1.07; 1.14)
    > 30 min76.123.9Ref.Ref.
 II. Respect
  Specialist greeted patient at the beginning of the consultation*
   Yes85.814.21.21 (1.15; 1.28)1.04 (0.99; 1.09)
   No70.729.3RefRef.
  Specialist gave the patient an opportunity to talk about health-related concerns*
   Yes85.114.91.25 (1.17; 1.34)1.11 (1.03; 1.19)
   No67.832.2Ref.Ref.
  Specialist listened to the patient with attention and without interruptions*
   Yes85.814.31.44 (1.32; 1.56)1.16 (1.05; 1.29)
   No59.740.3Ref.Ref.
  Specialist answered clearly patients’ questions*
   Yes85.514.51.46 (1.34; 1.59)1.17 (1.04; 1.31)
   No58.641.4Ref.Ref.
  Specialist resolved patients´ doubts about the health-related self-care*
   Yes86.513.51.27 (1.20; 1.34)1.16 (1.11; 1.22)
   No68.331.7Ref.Ref.
 III. Competent care
  Specialist performed clinical examination*
   Yes58.514.51.13 (1.09; 1.18)1.06 (1.02; 1.11)
   No75.624.4Ref.Ref.
 IV. Quality of basic amenities
  Hospital’s cleanliness*
   Good, very good87.112.91.28 (1.21; 1.34)1.19 (1.14; 1.26)
   Regular, bad or terrible68.231.8Ref.Ref.
 V. Quality impact on financial risk protection
  Patients received all prescribed medicines in the hospital pharmacy*
   Yes83.516.41.16 (1.03; 1.31)1.09 (0.97; 1.21)
   No71.828.2Ref.Ref.
   Did not have any prescription to fulfill83.216.81.16 (1.03; 1.30)1.11 (0.99; 1.23)
Covariates
 Patients’ socio-demographic and clinical characteristics
  Men83.616.40.99 (0.96; 1.02)1.00 (0.97; 1.03)
  Women82.817.2Ref.Ref.
  Age groups*
    ≤ 35 years82.917.1Ref.Ref.
    > 35 & ≤ 44 years81.318.70.98 (0.93, 1.03)1.00 (0.97; 1.04)
    > 44 & ≤64 years82,117.90.99 (0.95, 1.03)1.01 (0.97; 1.05)
    ≥ 65 years86.213.81.04 (0.99, 1.08)1.04 (0.99; 1.09)
  Schooling
   Incomplete elementary school or without formal education85.314.71.04 (0.99; 1.08)1.02 (0.98; 1.06)
   Compete elementary school84.115.91.02 (0.99; 1.06)1.01 (0.97; 1.05)
   Complete secondary school or higher82.217.8Ref.Ref.
  Region of residence*
   Stratum 187.212.81.07 (1.01; 1.13)1.09 (1.01; 1.17)
   Stratum 283.316.71.02 (0.97; 1.07)1.00 (0.95; 1.05)
   Stratum 382,617.41.01 (0.95; 1.07)1.03 (0.98; 1.08)
   Stratum 483.816.21.02 (0.97; 1.08)1.06 (1.01; 1.12)
   Stratum 579.120.90.97 (0.91; 1.03)1.03 (0.96; 1.10)
   Stratum 681.818.2Ref.Ref.
   Stratum 785.914.11.05 (0.99; 1.10)1.04 (0.99; 1.08)
  Level of healthcare*
   Secondary81.818.2Ref.Ref.
   Tertiary89.410.61.09 (1.07; 1.12)1.08 (1.05; 1.11)
  Type of specialty consultation
   Medical-surgical consultation82.117.91.03 (0.99; 1.05)1.02 (0.99; 1.06)
   Clinical specialties consultation84.215.8Ref.Ref.
  Cause of specialty consultation
   Neoplasms83.816.21.04 (0.97; 1.13)1.05 (0.98; 1.12)
   Endocrine, nutritional and metabolic diseases87.312.71.09 (1.01; 1.17)1.07 (0.99; 1.14)
   Mental, behavioural disorders and diseases of the nervous system86.313.71.08 (0.99; 1.17)1.08 (0.98; 1.19)
   Diseases of the eye and adnexa81.218.81.01 (0.93; 1.10)1.00 (0.93; 1.08)
   Diseases of the respiratory system and diseases of the ear83.916.11.05 (0.98; 1.14)1.04 (0.96; 1.13)
   Diseases of the circulatory system83.616.41.04 (0.96; 1.13)1.01 (0.93; 1.09)
   Diseases of the digestive system81.118.91.01 (0.92; 1.11)1.00 (0.91; 1.10)
   Diseases of the musculoskeletal system and connective tissue78.921.10.98 (0.91; 1.07)1.01 (0.93; 1.10)
   Diseases of the genitourinary system84.615.41.05 (0.98; 1.13)1.07 (1.004; 1.14)
   Pregnancy, childbirth and the puerperium85.214.81.06 (0.98; 1.15)1.04 (0.97; 1.11)
   Injury, poisoning and other consequences of external causes80.119.90.99 (0.93; 1.07)1.02 (0.96; 1.09)
   Other diseases85.514.51.06 (0.98; 1.16)1.07 (0.98; 1.15)
   Factors influencing health status and contact with health services83.616.41.04 (0.96; 1.12)1.02 (0.95; 1.10)
   Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified80.219.8Ref.Ref.
  1. *p < 0.05 in bivariate analysis. PR: prevalence ratios; CI: confidence interval. The bold values highlight the statistically significant adjusted PR