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Table 3 Socio-demographic, clinical characteristics and healthcare experiences of users with surgical care

From: User experience and satisfaction with specialty consultations and surgical care in secondary and tertiary level hospitals in Mexico

Variables

Total n = 528

Weighted %

Socio-demographic and clinical characteristics

 Women

60.3

 Age groups

   ≤ 35 years

29.3

   > 35 & ≤ 44 years

20.6

   > 44 & ≤64 years

32.6

   ≥ 65 years

17.5

 Schooling

  Incomplete elementary school or without formal education

11.5

  Compete elementary school

16.6

  Complete secondary school or higher

71.9

 Region of residence according to the socio-economic level

  Stratum 1 (lowest socio-economic level)

1.6

  Stratum 2

12.6

  Stratum 3

5.1

  Stratum 4

24.1

  Stratum 5

15.6

  Stratum 6

20.7

  Stratum 7 (highest socio-economic level)

20.3

 Level of healthcare in which surgery was performed

  Secondary

82.6

  Tertiary

17.4

 Cause of surgery

  Diseases of the digestive system

24.6

  Diseases of the genitourinary system

13.7

  Diseases of the musculoskeletal system and connective tissue

12.8

  Injury, poisoning and other consequences of external causes

8.9

  Diseases of the eye and adnexa

8.2

  Other types of diseases and cesarean section

17.4

  Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified

14.4

Users experience with surgery

 I. Client focus

  Wait time between recommendation for surgery and actual surgery ≤20 days

71.1

  History of surgery postponement(s)

11.1

 II. Respect

  Surgeon greeted patient before a surgery

82.2

  Surgeon explained the risks and benefits of a surgery

87.2

  Surgeon gave clear information to the patient’s relatives

85.8

 III. Quality of basic amenities

  Hospital’s cleanliness very good or good

76.4

 IV. Quality impact on health

  Patient had complications that required another surgery

13.0

Overall satisfaction

 Satisfied with surgery

86.6