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Table 2 Socio-demographic, clinical characteristics and healthcare experiences of users attending outpatient consultations with specialists

From: User experience and satisfaction with specialty consultations and surgical care in secondary and tertiary level hospitals in Mexico

VariablesTotal n = 6713
Weighted %
Socio-demographic and clinical characteristics
 Age groups
   ≤ 35 years23.7
   > 35 & ≤44 years16.7
   > 44 & ≤64 years38.0
   ≥ 65 years21.6
  Incomplete elementary school or without formal education12.5
  Compete elementary school22.4
  Complete secondary school or higher65.1
 Region of residence according to the socio-economic level
  Stratum 1 (lowest socio-economic level)3.8
  Stratum 212.2
  Stratum 310.6
  Stratum 421.1
  Stratum 513.3
  Stratum 621.4
  Stratum 7 (highest socio-economic level)17.6
 Level of healthcare in which service was received
 Type of specialty consultation
  Medical-surgical consultation56.4
  Clinical specialties consultation43.6
 Cause of specialty consultation
  Diseases of the genitourinary system11.6
  Injury, poisoning and other consequences of external causes11.0
  Diseases of the musculoskeletal system and connective tissue8.2
  Diseases of the circulatory system7.7
  Endocrine, nutritional and metabolic diseases7.1
  Diseases of the eye and adnexa6.4
  Diseases of the respiratory system and diseases of the ear5.3
  Pregnancy, childbirth and the puerperium5.5
  Mental, behavioural disorders and diseases of the nervous system4.6
  Diseases of the digestive system3.8
  Other diseases5.4
  Factors influencing health status and contact with health services7.2
  Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified7.9
Users experience with outpatient consultation
 I. Client focus
  Waiting time ≤ 30 min59.2
 II. Respect
  Specialist greeted patient at the beginning of the consultation81.6
  Specialist gave the patient an opportunity to talk about health-related concerns87.9
  Specialist listened to the patient with attention and without interruptions89.4
  Specialist answered clearly patient’s questions90.7
  Specialist resolved patient’s doubts about health-related self-care80.9
 III. Competent care
  Specialist performed clinical examination75.0
 IV. Quality of basic amenities
  Hospital’s cleanliness
   Good, very good78.3
   Regular, bad or terrible21.7
 V. Quality impact on financial risk protection
  Patients received all prescribed medicines in the hospital pharmacy
   Did not have any prescription to fill50.0
Overall satisfaction
 Satisfied with consultation83.0