Table 2 Socio-demographic, clinical characteristics and healthcare experiences of users attending outpatient consultations with specialists
Variables | Total n = 6713 Weighted % |
|---|---|
Socio-demographic and clinical characteristics | |
Women | 69.6 |
Age groups | |
≤ 35 years | 23.7 |
> 35 & ≤44 years | 16.7 |
> 44 & ≤64 years | 38.0 |
≥ 65 years | 21.6 |
Schooling | |
Incomplete elementary school or without formal education | 12.5 |
Compete elementary school | 22.4 |
Complete secondary school or higher | 65.1 |
Region of residence according to the socio-economic level | |
Stratum 1 (lowest socio-economic level) | 3.8 |
Stratum 2 | 12.2 |
Stratum 3 | 10.6 |
Stratum 4 | 21.1 |
Stratum 5 | 13.3 |
Stratum 6 | 21.4 |
Stratum 7 (highest socio-economic level) | 17.6 |
Level of healthcare in which service was received | |
Secondary | 83.3 |
Tertiary | 16.7 |
Type of specialty consultation | |
Medical-surgical consultation | 56.4 |
Clinical specialties consultation | 43.6 |
Cause of specialty consultation | |
Diseases of the genitourinary system | 11.6 |
Injury, poisoning and other consequences of external causes | 11.0 |
Neoplasms | 8.3 |
Diseases of the musculoskeletal system and connective tissue | 8.2 |
Diseases of the circulatory system | 7.7 |
Endocrine, nutritional and metabolic diseases | 7.1 |
Diseases of the eye and adnexa | 6.4 |
Diseases of the respiratory system and diseases of the ear | 5.3 |
Pregnancy, childbirth and the puerperium | 5.5 |
Mental, behavioural disorders and diseases of the nervous system | 4.6 |
Diseases of the digestive system | 3.8 |
Other diseases | 5.4 |
Factors influencing health status and contact with health services | 7.2 |
Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified | 7.9 |
Users experience with outpatient consultation | |
I. Client focus | |
Waiting time ≤ 30 min | 59.2 |
II. Respect | |
Specialist greeted patient at the beginning of the consultation | 81.6 |
Specialist gave the patient an opportunity to talk about health-related concerns | 87.9 |
Specialist listened to the patient with attention and without interruptions | 89.4 |
Specialist answered clearly patient’s questions | 90.7 |
Specialist resolved patient’s doubts about health-related self-care | 80.9 |
III. Competent care | |
Specialist performed clinical examination | 75.0 |
IV. Quality of basic amenities | |
Hospital’s cleanliness | |
Good, very good | 78.3 |
Regular, bad or terrible | 21.7 |
V. Quality impact on financial risk protection | |
Patients received all prescribed medicines in the hospital pharmacy | |
Yes | 47.2 |
No | 2.8 |
Did not have any prescription to fill | 50.0 |
Overall satisfaction | |
Satisfied with consultation | 83.0 |