TY - JOUR AU - Storkholm, Marie Höjriis AU - Mazzocato, Pamela AU - Savage, Carl PY - 2019 DA - 2019/11/14 TI - Make it complicated: a qualitative study utilizing a complexity framework to explain improvement in health care JO - BMC Health Services Research SP - 842 VL - 19 IS - 1 AB - Successful application of Quality Improvement (QI) methods is challenging, and awareness of the role context plays has increased. Complexity science has been advocated as a way to inform change efforts. However, empirical support is scarce, and it is still difficult to grasp the practical implications for QI interventions. The aim of this study was to use a complexity-based leadership framework to explain how managers in a clinical department addressed external requirements to cut costs without compromising patient outcomes and experience. SN - 1472-6963 UR - https://doi.org/10.1186/s12913-019-4705-x DO - 10.1186/s12913-019-4705-x ID - Storkholm2019 ER -