Table 2 Percentage distribution of respondents by level of satisfaction with HIV-related services offered by public (government) health institutions vs peer-led organisations
Service quality indicators | Public sector health facilities | Peer-led organisations | Difference in proportion of persons satisfied with service quality: public vs peer-led organisation services (p value) | ||||||
|---|---|---|---|---|---|---|---|---|---|
Dissatisfied n (%) | Neutral n (%) | Satisfied n (%) | Total | Dissatisfied n (%) | Neutral n (%) | Satisfied n (%) | Total | ||
a. Satisfaction with the extent to which service providers listened to respondent’s problems and concerns | 28 (12.0) | 27 (11.6) | 178 (76.4) | 233 | 9 (3.9) | 12 (5.3) | 206 (90.7) | 227 | 0.007 |
b. Satisfaction with the extent to which service providers assured respondent of confidentiality and privacy | 33 (14.0) | 27 (11.4) | 176 (74.6) | 236 | 10 (4.3) | 11 (4.8) | 208 (90.8) | 229 | 0.04 |
c. Satisfaction with the extent to which service providers respected respondents’ rights as a service recipient | 33 (14.0) | 27 (11.4) | 176 (74.6) | 236 | 9 (3.9) | 13 (5.7) | 207 (90.4) | 229 | 0.04 |