Skip to main content

Table 2 Percentage distribution of respondents by level of satisfaction with HIV-related services offered by public (government) health institutions vs peer-led organisations

From: Satisfaction with use of public health and peer-led facilities for HIV prevention services by key populations in Nigeria

Service quality indicatorsPublic sector health facilitiesPeer-led organisationsDifference in proportion of persons satisfied with service quality: public vs peer-led organisation services (p value)
Dissatisfied
n (%)
Neutral
n (%)
Satisfied
n (%)
TotalDissatisfied
n (%)
Neutral
n (%)
Satisfied
n (%)
Total
a. Satisfaction with the extent to which service providers listened to respondent’s problems and concerns 28 (12.0) 27 (11.6) 178 (76.4)233 9 (3.9) 12 (5.3) 206 (90.7)2270.007
b. Satisfaction with the extent to which service providers assured respondent of confidentiality and privacy 33 (14.0) 27 (11.4) 176 (74.6)236 10 (4.3) 11 (4.8) 208 (90.8)2290.04
c. Satisfaction with the extent to which service providers respected respondents’ rights as a service recipient 33 (14.0) 27 (11.4) 176 (74.6)236 9 (3.9) 13 (5.7) 207 (90.4)2290.04