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Table 7 Bi-variable and multi-variable logistic regression analysis of patient satisfaction at PWOPD of Addis Ababa public hospitals, May 2018 (n = 467)

From: Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study

VariablesSatisfied n (%)Dissatisfied n (%)COR (95% CI)AOR (95% CI)
Drug availability
 All in all211 (96.3)8 (3.7)11
 Some144 (83.2)29 (16.8)0.19 (0.08–0.42) ***0.14 (0.04–0.58) **
 Not at all27 (90.0)3 (10.0)0.34 (0.09–1.37)13.00 (0.12–145.65)
Age in years
 18–2777 (87.5)11 (12.5)0.84 (0.39–1.83)2.68 (0.67–10.94)
 28–3787 (91.6)8 (8.4)1.305 (0.56–3.07)2.21 (0.56–8.68)
 38–4783 (94.3)5 (5.7)1.99 (0.73–5.47)22.1 (2.39–203.6) **
  > =48175 (89.3)21 (10.7)11
Educational status
 Unable to read & write58 (96.7)2 (3.3)5.75 (1.32–25.17) *10.47 (0.97–113.70)
 Able to read and write43 (89.6)5 (10.4)1.71 (0.61–4.75)3.15 (0.59–16.87)
 Grade 1–8101 (94.4)6 (5.6)3.34 (1.31–8.49) *4.69 (1.04–21.26) *
 Grade 9–1299 (92.5)8 (7.5)2.46 (1.11–5.70) *3.91 (0.95–16.11)
 Diploma and above121 (83.4)24 (16.6)11
Waiting time to enter OPD (at waiting area) (in minute)
  < =30161 (93.6)11 (6.4)2.37 (0.83–6.83)2.57 (0.49–13.40)
 31–60115 (92.7)9 (7.3)2.07 (0.69–6.21)1.68 (0.32–8.86)
 61–12078 (85.7)13 (14.3)0.97 (0.34–2.76)1.34 (0.24–7.31)
 121–18031 (83.8)6 (16.2)0.84 (0.25–2.86)1.11 (0.21–6.69)
  > =18137 (86.0)6 (14.0)11
Information gained on drug use and side effect
 Explain all228 (95.0)12 (5.0)11
 Explain some127 (84.1)24 (15.9)0.28 (0.14–0.58) *0.72 (0.22–2.41)
 Not Explain27 (87.1)4 (12.9)0.36 (0.11–1.18)0.13 (0.01–3.69)
Satisfaction due to the accessibility of latrine
 Dissatisfied141 (81.0)33 (19.0)11
 Satisfied72 (97.3)2 (2.7)8.43 (1.96–36.1) ***6.56 (1.16–37.11) *
Satisfaction due to the cost of services
 Dissatisfied39 (83.0)8 (17.0)11
 Satisfied336 (91.1)33 (8.9)2.09 (0.90–4.84)2.77 (0.84–9.12)
  1. *Significant at P value < 0.05, **significant at P value <=0.01, ***significant at P value < 0.001, AOR Adjusted odd ratio, COR Crude odd ratio, ROPD Regular outpatient department, PWOPD Private wing outpatient department