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Table 7 Bi-variable and multi-variable logistic regression analysis of patient satisfaction at PWOPD of Addis Ababa public hospitals, May 2018 (n = 467)

From: Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study

Variables

Satisfied n (%)

Dissatisfied n (%)

COR (95% CI)

AOR (95% CI)

Drug availability

 All in all

211 (96.3)

8 (3.7)

1

1

 Some

144 (83.2)

29 (16.8)

0.19 (0.08–0.42) ***

0.14 (0.04–0.58) **

 Not at all

27 (90.0)

3 (10.0)

0.34 (0.09–1.37)

13.00 (0.12–145.65)

Age in years

 18–27

77 (87.5)

11 (12.5)

0.84 (0.39–1.83)

2.68 (0.67–10.94)

 28–37

87 (91.6)

8 (8.4)

1.305 (0.56–3.07)

2.21 (0.56–8.68)

 38–47

83 (94.3)

5 (5.7)

1.99 (0.73–5.47)

22.1 (2.39–203.6) **

  > =48

175 (89.3)

21 (10.7)

1

1

Educational status

 Unable to read & write

58 (96.7)

2 (3.3)

5.75 (1.32–25.17) *

10.47 (0.97–113.70)

 Able to read and write

43 (89.6)

5 (10.4)

1.71 (0.61–4.75)

3.15 (0.59–16.87)

 Grade 1–8

101 (94.4)

6 (5.6)

3.34 (1.31–8.49) *

4.69 (1.04–21.26) *

 Grade 9–12

99 (92.5)

8 (7.5)

2.46 (1.11–5.70) *

3.91 (0.95–16.11)

 Diploma and above

121 (83.4)

24 (16.6)

1

1

Waiting time to enter OPD (at waiting area) (in minute)

  < =30

161 (93.6)

11 (6.4)

2.37 (0.83–6.83)

2.57 (0.49–13.40)

 31–60

115 (92.7)

9 (7.3)

2.07 (0.69–6.21)

1.68 (0.32–8.86)

 61–120

78 (85.7)

13 (14.3)

0.97 (0.34–2.76)

1.34 (0.24–7.31)

 121–180

31 (83.8)

6 (16.2)

0.84 (0.25–2.86)

1.11 (0.21–6.69)

  > =181

37 (86.0)

6 (14.0)

1

1

Information gained on drug use and side effect

 Explain all

228 (95.0)

12 (5.0)

1

1

 Explain some

127 (84.1)

24 (15.9)

0.28 (0.14–0.58) *

0.72 (0.22–2.41)

 Not Explain

27 (87.1)

4 (12.9)

0.36 (0.11–1.18)

0.13 (0.01–3.69)

Satisfaction due to the accessibility of latrine

 Dissatisfied

141 (81.0)

33 (19.0)

1

1

 Satisfied

72 (97.3)

2 (2.7)

8.43 (1.96–36.1) ***

6.56 (1.16–37.11) *

Satisfaction due to the cost of services

 Dissatisfied

39 (83.0)

8 (17.0)

1

1

 Satisfied

336 (91.1)

33 (8.9)

2.09 (0.90–4.84)

2.77 (0.84–9.12)

  1. *Significant at P value < 0.05, **significant at P value <=0.01, ***significant at P value < 0.001, AOR Adjusted odd ratio, COR Crude odd ratio, ROPD Regular outpatient department, PWOPD Private wing outpatient department