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Table 6 Bi-variable and multi-variable logistic regression analysis of patient satisfaction at ROPD of Addis Ababa public hospitals, May 2018 (n = 488)

From: Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study

Explanatory Variables

Satisfied n (%)

Dissatisfied n (%)

COR (95% CI)

AOR (95% CI)

Sex

 Male

176 (83.0)

36 (17.0)

1

1

 Female

255 (92.4)

21 (7.6)

2.48 (1.403–4.398) ***

7.78 (2.89–20.93) ***

Did the provider told you how to prevent recurrence of the illness

 Yes

381 (92.7)

30 (7.3)

6.86 (3.772–12.47) ***

14.16 (4.58–43.83) ***

 No

50 (64.9)

27 (35.1)

  

Drug availability

 All in all

197 (91.2)

19 (8.8)

1

1

 Some

132 (83.5)

26 (16.5)

0.49 (0.260–0.921) *

0.68 (0.24–1.92)

 Not at all

26 (83.9)

5 (16.1)

0.50 (0.173–1.457)

0.14 (0.02–1.02)

Information gained on drug use and side effects

 Explain all

216 (92.7)

17 (7.3)

1

1

 Explain some

116 (79.5)

30 (20.5)

0.30 (0.161–0.575) ***

0.22 (0.08–0.63) **

 Not explain

26 (89.7)

3 (10.3)

0.60 (0.164–2.215)

2.45 (0.22–26.70)

Waiting time to enter OPD (at waiting area) (in minute)

  < =30

189 (93.6)

13 (6.4)

1

1

 31–60

115 (92.0)

10 (8.0)

0.79 (0.34–1.86)

0.62 (0.18–2.11)

 61–120

64 (77.1)

19 (22.9)

0.23 (0.11–0.50) ***

0.22 (0.07–0.73) *

 121–180

30 (78.9)

8 (21.1)

0.26 (0.10–0.68) **

0.13 (0.03–0.62) *

  > =181

33 (82.5)

7 (17.5)

0.32 (0.12–0.87) *

0.43 (0.08–2.22)

Satisfaction due to the availability of clean latrine

 Dissatisfied

177 (81.6)

40 (18.4)

1

1

 Satisfied

72 (93.5)

5 (6.5)

3.25 (1.235–8.578) *

3.12 (0.233–41.784)

Family size

 1–2

97 (89.0)

12 (11.0)

0.76 (0.34–1.70)

1.67 (0.43–6.48)

 3–4

159 (91.4)

15 (8.6)

1

1

 5–6

90 (84.9)

16 (15.1)

0.53 (0.25–1.12)

0.39 (0.12–1.27)

  > =7

85 (85.9)

14 (14.1)

0.57 (0.26–1.24)

0.34 (0.10–1.17)

Satisfaction due to the availability of clean latrine

 Dissatisfied

180 (81.8)

40 (18.2)

1

1

 Satisfied

69 (93.2)

5 (6.8)

3.07 (1.162–8.092) *

0.88 (0.062–12.518)

  1. *P value < 0.05, **P- value <=0.01 ***P- value <= 0.001, AOR Adjusted odd ratio, COR Crude odd ratio