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Table 3 Information provided by healthcare workers and client perceptions of services at ROPD and PWOPD of Addis Ababa public hospitals, May 2018

From: Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study

Information

Response

ROPD* (n = 488)

PWOPD* (n = 467)

Frequency (n)

Percent (%)

Frequency (n)

Percent (%)

The provider told them about the prevention of recurrence of the illness

Yes

411

84.2

402

86.1

No

77

15.8

65

13.9

Provider interviewed them by the language they can understand

Yes

481

98.6

456

97.6

No

7

1.4

11

2.4

Information gained on drug use and side effects

Explain all

233

57.5

240

56.9

Explain some

146

36.0

151

35.8

Do not explain

26

6.4

31

7.3

Total

405

100

422

100

  1. *ROPD Regular outpatient department, PWOPD Private wing outpatient department