|Topic Area||Sample Questions|
|• Context question and general thoughts||• Please describe the changes that were made to your service in relation to the STAT model|
|• Pre-intervention||• Prior to the change did you perceive waiting times to be a problem in this service, and what are your thoughts on whether there was a case for change?|
|• Implementation period||• How would you describe your experience during the backlog reduction and setting up the new work processes?|
• What worked well?
• What were the barriers to implementing this change?
• What support did you require to implement this model?
|• Effect on work practices||• How does the model affect your workload?|
• Describe changes to the way you manage your patients for ongoing treatment?
• Were there any unexpected pathways or consequences that occurred as a result of this change?
|• Effect on patient care||• What effect has the model had on patient care?|
|• Overall opinion/ future directions||• Can you describe any other benefits of the new system?|
• Can you describe any disadvantages?
• Are there things that could have been done differently to improve the implementation process?
• Explain your thoughts on whether this model could be implemented in other services
• Do you have any other thoughts about this model and its applicability to other services?