Topic Area | Sample Questions |
---|---|
• Context question and general thoughts | • Please describe the changes that were made to your service in relation to the STAT model |
• Pre-intervention | • Prior to the change did you perceive waiting times to be a problem in this service, and what are your thoughts on whether there was a case for change? |
• Implementation period | • How would you describe your experience during the backlog reduction and setting up the new work processes? • What worked well? • What were the barriers to implementing this change? • What support did you require to implement this model? |
• Effect on work practices | • How does the model affect your workload? • Describe changes to the way you manage your patients for ongoing treatment? • Were there any unexpected pathways or consequences that occurred as a result of this change? |
• Effect on patient care | • What effect has the model had on patient care? |
• Overall opinion/ future directions | • Can you describe any other benefits of the new system? • Can you describe any disadvantages? • Are there things that could have been done differently to improve the implementation process? • Explain your thoughts on whether this model could be implemented in other services • Do you have any other thoughts about this model and its applicability to other services? |