Table 3 Comparison of the proportion of patients who believed that waiting time needed improvement before and after the implementation of the comprehensive reservation service for non-emergency registration
Time | Before implementation(%) | Time | After implementation(%) | Difference between the latter and the former (%) | P |
|---|---|---|---|---|---|
First quarter of 2015 | 59.76 | First quarter of 2016 | 48.58 | ↓ 11.18 | 0.000 |
Second quarter of 2015 | 67.33 | Second quarter of 2016 | 49.80 | ↓ 17.53 | 0.000 |
Third quarter of 2015 | 54.59 | Third quarter of 2016 | 45.42 | ↓ 9.17 | 0.000 |
Fourth quarter of 2014 | 62.16 | Fourth quarter of 2015 | 48.81 | ↓ 13.35 | 0.000 |