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Table 3 Comparison of the proportion of patients who believed that waiting time needed improvement before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

Time Before implementation(%) Time After implementation(%) Difference between the latter and the former (%) P
First quarter of 2015 59.76 First quarter of 2016 48.58 ↓ 11.18 0.000
Second quarter of 2015 67.33 Second quarter of 2016 49.80 ↓ 17.53 0.000
Third quarter of 2015 54.59 Third quarter of 2016 45.42 ↓ 9.17 0.000
Fourth quarter of 2014 62.16 Fourth quarter of 2015 48.81 ↓ 13.35 0.000
  1. P < 0.05: statistically significant