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Table 1 Comparison of the monthly appointment reservation rates before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

 

Before implementation(%)

After implementation (%)

P

January

33.06

89.61

0.000

February

34.72

88.65

0.000

March

33.14

90.50

0.000

April

33.22

90.20

0.000

May

33.13

88.13

0.000

June

33.80

88.85

0.000

July

39.28

90.97

0.000

August

40.33

92.56

0.000

September

39.46

91.43

0.000

October

33.22

80.10

0.000

November

32.99

88.72

0.000

December

33.05

89.82

0.000

Mean value

34.95 ± 2.91

89.13 ± 3.12

0.000

  1. *the P value was adjusted to a family-wise corrected α of 0.05 using bootstrap permutation testing