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Table 1 Comparison of the monthly appointment reservation rates before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

  Before implementation(%) After implementation (%) P
January 33.06 89.61 0.000
February 34.72 88.65 0.000
March 33.14 90.50 0.000
April 33.22 90.20 0.000
May 33.13 88.13 0.000
June 33.80 88.85 0.000
July 39.28 90.97 0.000
August 40.33 92.56 0.000
September 39.46 91.43 0.000
October 33.22 80.10 0.000
November 32.99 88.72 0.000
December 33.05 89.82 0.000
Mean value 34.95 ± 2.91 89.13 ± 3.12 0.000
  1. *the P value was adjusted to a family-wise corrected α of 0.05 using bootstrap permutation testing