Table 3 Reasons for reporting the incident reports
Reason | Number of incident reports | Percentages |
|---|---|---|
Absence of interpreter at appointed time | 213 | 29 |
Deviation regarding interpreter agency | 160 | 22 |
Telephone interpreter does not answer | 96 | 13 |
Interpreter delayed | 88 | 12 |
Limited interpreter competence | 70 | 10 |
Other complaints | 67 | 9 |
Disturbing sounds during telephone interpreting | 20 | 3 |
Misunderstanding | 12 | 2 |