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Table 3 Reasons for reporting the incident reports

From: Register-based study concerning the problematic situation of using interpreting service in a region in Sweden

Reason Number of incident reports Percentages
Absence of interpreter at appointed time 213 29
Deviation regarding interpreter agency 160 22
Telephone interpreter does not answer 96 13
Interpreter delayed 88 12
Limited interpreter competence 70 10
Other complaints 67 9
Disturbing sounds during telephone interpreting 20 3
Misunderstanding 12 2