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Table 2 Summary profile of the cases

From: Partnering with patients in quality improvement: towards renewed practices for healthcare organization managers?

Characteristics of the cases

Case 1

Case 2

Type of HCO

HCO 1

Integrated university health and social services center

HCO 2

Integrated university health and social services center

Location

Rural setting

Urban setting

Initial models of PP

Partners in Care Program

Partners in Care Program

Clinical settings

Mental health

Oncology

Clinical units

Ambulatory hospital services in mental health

Acute services, breast cancer

Composition of QI teams

Program manager, psychiatrist (medical chief), psychologist, occupational therapist, nurse, two PAs, two ICLs

Program manager, radiation oncologist (medical chief), oncologist surgeon, psychologist, two PAs, one ICL

Examples of QI activities with PAs

At clinical team-level: improving patient pathways within ambulatory mental health services; assessing daytime hospital services; adapting physical activities to patients’ needs

At clinical team-level: developing educational activities on life after breast cancer; integrating PAs to facilitate pre-surgery classes for breast cancer, developing strategies to promote educational activities on breast cancer

At other levels: developing an information platform for wait times; kaizen to review process and tools for recruiting PAs; facilities development projects

At other levels: developing educational activities for patients with cancer, improving the cancer care and services continuum