Characteristics of the cases | Case 1 | Case 2 |
---|---|---|
Type of HCO | HCO 1 Integrated university health and social services center | HCO 2 Integrated university health and social services center |
Location | Rural setting | Urban setting |
Initial models of PP | Partners in Care Program | Partners in Care Program |
Clinical settings | Mental health | Oncology |
Clinical units | Ambulatory hospital services in mental health | Acute services, breast cancer |
Composition of QI teams | Program manager, psychiatrist (medical chief), psychologist, occupational therapist, nurse, two PAs, two ICLs | Program manager, radiation oncologist (medical chief), oncologist surgeon, psychologist, two PAs, one ICL |
Examples of QI activities with PAs | At clinical team-level: improving patient pathways within ambulatory mental health services; assessing daytime hospital services; adapting physical activities to patients’ needs | At clinical team-level: developing educational activities on life after breast cancer; integrating PAs to facilitate pre-surgery classes for breast cancer, developing strategies to promote educational activities on breast cancer |
At other levels: developing an information platform for wait times; kaizen to review process and tools for recruiting PAs; facilities development projects | At other levels: developing educational activities for patients with cancer, improving the cancer care and services continuum |