Table 2 Examples of meaning units, condensed meaning units, codes, sub-categories and categories^a

A2P3: They took information

A2P1: They took information. They gave us none.

A2P5: They didn’t either say about the results. We don’t know.

A2P1: No information and not even advice. They information and asked what difficulties we had.

HEA did not give any information, it just took.

HEA takes more than it gives.

Does not focus on the individual

Causes feelings of disappointment