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Table 4 Interpersonal characteristics and client satisfaction with FP services among FP user’s in public health facilities of Jigjiga town, eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variables Classification Client satisfaction
Satisfied (n = 205) No (%) Unsatisfied (n = 287) No (%) X2 (p-value)
Knowledge Good 62 (21.1) 232 (78.9) 127 (0.000)
Poor 143 (72.2) 55 (27.8)
Get service with short period Yes 78 (43.1) 103 (56.9) 0.2 (0.62)
No 127 (40.8) 184 (59.2)
Provider gives good service Yes 181 (51.0) 174 (49.0) 45.5 (0.000)
No 24 (17.5) 113 (82.5)
Counseling was clear and satisfactory Yes 98 (50.0) 98 (50.0) 9.3 (0.002)
No 107 (36.1) 189 (63.9)
Preference of service provider’s sex Female 49 (22.9) 165 (77.1) 3.6 (0.27)
Male 203 (62.1) 124 (37.9)