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Table 3 client-provider interaction and information given by FP service provider characteristics and client satisfaction with FP services among FP user’s in public health facilities of Jigjiga town eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variables Classification Client satisfaction
Satisfied (n = 205)
No (%)
Unsatisfied (n = 287)
No (%)
X2 (p-value)
Privacy was maintained Yes 123 (45.4) 148 (54.6) 3.4 (0.064)
No 82 (37.1) 139 (62.9)
Information given Explain the method 43 (40.6) 63 (59.4) 0.067 (0.795)
Demonstrate how to use 121 (63.7) 69 (36.3) 61.7 (0.000)
Describe side effects 148 (54.6) 123 (45.4) 41.6 (0.000)
Explain experience any problem 82 (39.8) 124 (60.2) 0.50 (0.477)
Explain possibility of changing 117 (59.4) 80 (40.6) 42.6 (0.000)
Area of follow up 165 (37.8) 272 (62.2) 24.58 (0.000)
Informed importance 205 (48.9) 214 (51.1) 2.7 (0.431)
Informed about other methods Oral contraceptive pills 40 (16.8) 198 (83.2) 117 (0.000)
Injectable (Depo) 103 (34.2) 198 (65.8) 4.81 (0.526)
IUCD 24 (16.3) 123 (83.7)  
Condom 34 (21) 128 (79)  
Implants 49 (27.7) 128 (72.3)  
Spermicidal 0 (0) 10 (100)  
STI Checked No 205 (41.7) 287 (58.3) Na
Pregnancy checked Yes 205 (46.2) 239 (53.9) Na
No 0 (0) 48 (100)
Check medical, surgical and other problem No 205 (41.7) 287 (58.3) Na
Asking questions Yes 205 (42.5) 277 (57.5) Na
No 0 (0) 10 (100)
Communication of the provider Easy to understand 104 (60.1) 69 (39.9) 37.53 (0.000)
Difficult to understand 68 (30.9) 152 (69.1)
Don’t understand 33 (33.3) 66 (66.7)