Table 3 client-provider interaction and information given by FP service provider characteristics and client satisfaction with FP services among FP user’s in public health facilities of Jigjiga town eastern Ethiopia, February–March 2017 (n = 492)
Variables | Classification | Client satisfaction | ||
|---|---|---|---|---|
Satisfied (n = 205) No (%) | Unsatisfied (n = 287) No (%) | X2 (p-value) | ||
Privacy was maintained | Yes | 123 (45.4) | 148 (54.6) | 3.4 (0.064) |
No | 82 (37.1) | 139 (62.9) | ||
Information given | Explain the method | 43 (40.6) | 63 (59.4) | 0.067 (0.795) |
Demonstrate how to use | 121 (63.7) | 69 (36.3) | 61.7 (0.000) | |
Describe side effects | 148 (54.6) | 123 (45.4) | 41.6 (0.000) | |
Explain experience any problem | 82 (39.8) | 124 (60.2) | 0.50 (0.477) | |
Explain possibility of changing | 117 (59.4) | 80 (40.6) | 42.6 (0.000) | |
Area of follow up | 165 (37.8) | 272 (62.2) | 24.58 (0.000) | |
Informed importance | 205 (48.9) | 214 (51.1) | 2.7 (0.431) | |
Informed about other methods | Oral contraceptive pills | 40 (16.8) | 198 (83.2) | 117 (0.000) |
Injectable (Depo) | 103 (34.2) | 198 (65.8) | 4.81 (0.526) | |
IUCD | 24 (16.3) | 123 (83.7) | ||
Condom | 34 (21) | 128 (79) | ||
Implants | 49 (27.7) | 128 (72.3) | ||
Spermicidal | 0 (0) | 10 (100) | ||
STI Checked | No | 205 (41.7) | 287 (58.3) | Na |
Pregnancy checked | Yes | 205 (46.2) | 239 (53.9) | Na |
No | 0 (0) | 48 (100) | ||
Check medical, surgical and other problem | No | 205 (41.7) | 287 (58.3) | Na |
Asking questions | Yes | 205 (42.5) | 277 (57.5) | Na |
No | 0 (0) | 10 (100) | ||
Communication of the provider | Easy to understand | 104 (60.1) | 69 (39.9) | 37.53 (0.000) |
Difficult to understand | 68 (30.9) | 152 (69.1) | ||
Don’t understand | 33 (33.3) | 66 (66.7) | ||