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Table 2 Family planning utilization, health facility related characteristics and client satisfaction with FP services among FP user’s at public facility of Jigjiga town, eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variables Classification Client satisfaction
Satisfied (n = 205)
No (%)
Unsatisfied (n = 287)
No (%)
X2 (p-value)
Frequency of Visit Repeat 91 (30.5) 207 (69.5) 2.9 (0.31)
New 89 (45.9) 105 (54.1)
Type of public health facility Karamara hospital 156 (41.8) 217 (58.2) 3.24 (0.35)
Jigjiga health center 27 (50.0) 27 (50.0)
Aayardaga health center 13 (35.1) 24 (64.9)
Hanti Shacab health center 9 (32.1) 19 (67.9)
Received their preferred method Yes 201 (44.5) 251 (55.5) 17.96 (0.000)
No 4 (10.0) 36 (90.0)
Method that the client was using Oral contraceptive 14 (35.0) 26 (65.0) 81.85 (0.000)
Injectable 171 (57.2) 128 (42.8)
Implant 20 (13.1) 133 (86.9)
Distance from home < 30 min 106 (35.9) 189 (64.1) 9.9 (0.02)
30 min-1 h 99 (50.3) 98 (49.7)
Time of consultation About right 97 (43.9) 124 (56.1) 39.3 (0.000)
Too short 68 (30.9) 152 (69.1)
Too long 40 (78.4) 11 (21.6)
Opening hours convenience Yes 186 (44.3) 234 (55.7) 8.1 (0.004)
No 19 (26.4) 53 (73.6)
Waiting time No wait 25 (48.1) 27 (51.9) 65.9 (0.000)
< 30 min 111 (64.5) 61 (35.5)
30 min-1 h 49 (25.1) 146 (74.9)
> 1 h 20 (27.4) 53 (72.6)
Feeling on waiting time No wait 0 (0) 50 (100) 80.4 (0.000)
Short 112 (65.1) 60 (34.9)
Long 93 (34.4) 177 (65.6)