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Table 3 Multiple Regression with Time Point (Post-accreditation) as Predictor of PPE-15 Domain and Summary Scores

From: Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey

PPE-15 Domains

 

T1 (N = 896)

T2 (N = 1093)

T3 (N = 1094)

 

Parameter estimate (95% CI)

p-value

Parameter estimate (95% CI)

p-value

Information and education

Adjusted

Ref.

−11.9 (−15.3,-8.5)

0.000

−11.7 (− 15.1,-8.2)

0.000

Ref.

−12.3 (− 15.7,-8.8)

0.000

− 11.2 (− 14.7,-7.8)

0.000

Coordination of care

Adjusted

Ref.

−6.0 (−9.7,-2.2)

0.002

−12.6 (− 16.3,-8.8)

0.000

Ref.

−6.4 (− 10.2,-2.7)

0.001

−11.9 (− 15.6,-8.1)

0.000

Physical comfort

Adjusted

Ref.

−6.9 (−12.2,-16.6)

0.010

−8.5 (−13.7,-3.3)

0.001

Ref.

−8.2 (−13.5,-2.9)

0.002

−8.8 (−14.1,-3.5)

0.001

Emotional support

Adjusted

Ref.

−10.0 (−13.3,-6.8)

0.000

−14.6 (−17.9,-11.4)

0.000

Ref.

−10.6 (−13.8,-7.4)

0.000

−14.0 (−17.3,-10.8)

0.000

Respect for patient preferences

Adjusted

Ref.

−7.7 (−10.1,-5.2)

0.000

−18.4 (−20.8,-16.0)

0.000

Ref.

−8.0 (−10.4,-5.7)

0.000

−18.6 (−21.0,-16.2)

0.000

Involvement of family and friends

Adjusted

Ref.

−11.5 (−14.8,-8.2)

0.000

−12.3 (−15.6,-9.0)

0.000

Ref.

−12.3 (−15.6,-8.9)

0.000

−11.6 (14.9,-8.2)

0.000

Continuity and transition

Adjusted

Ref.

−1.1 (−4.0,1.8)

0.470

−7.0 (−9.9,-4.1)

0.000

Ref.

−1.8 (− 4.7,1.1)

0.218

−7.3 (−10.2,-4.4)

0.000

Summary score

Adjusted

Ref.

−7.8 (−9.7,-5.9)

0.000

−12.8 (−14.7,-10.9)

0.000

Ref.

−8.4 (−10.2,-6.5)

0.000

−12.6 (−14.5,-10.7)

0.000

  1. Note: Covariates in the adjusted model include patient age, gender, self-reported education level, marital status, self-reported health status, length of stay, prior admissions and number of comorbidities, smoking habit, alcohol use, insurance and medical benefit status