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Table 3 Multiple Regression with Time Point (Post-accreditation) as Predictor of PPE-15 Domain and Summary Scores

From: Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey

PPE-15 Domains   T1 (N = 896) T2 (N = 1093) T3 (N = 1094)
  Parameter estimate (95% CI) p-value Parameter estimate (95% CI) p-value
Information and education Adjusted Ref. −11.9 (−15.3,-8.5) 0.000 −11.7 (− 15.1,-8.2) 0.000
Ref. −12.3 (− 15.7,-8.8) 0.000 − 11.2 (− 14.7,-7.8) 0.000
Coordination of care Adjusted Ref. −6.0 (−9.7,-2.2) 0.002 −12.6 (− 16.3,-8.8) 0.000
Ref. −6.4 (− 10.2,-2.7) 0.001 −11.9 (− 15.6,-8.1) 0.000
Physical comfort Adjusted Ref. −6.9 (−12.2,-16.6) 0.010 −8.5 (−13.7,-3.3) 0.001
Ref. −8.2 (−13.5,-2.9) 0.002 −8.8 (−14.1,-3.5) 0.001
Emotional support Adjusted Ref. −10.0 (−13.3,-6.8) 0.000 −14.6 (−17.9,-11.4) 0.000
Ref. −10.6 (−13.8,-7.4) 0.000 −14.0 (−17.3,-10.8) 0.000
Respect for patient preferences Adjusted Ref. −7.7 (−10.1,-5.2) 0.000 −18.4 (−20.8,-16.0) 0.000
Ref. −8.0 (−10.4,-5.7) 0.000 −18.6 (−21.0,-16.2) 0.000
Involvement of family and friends Adjusted Ref. −11.5 (−14.8,-8.2) 0.000 −12.3 (−15.6,-9.0) 0.000
Ref. −12.3 (−15.6,-8.9) 0.000 −11.6 (14.9,-8.2) 0.000
Continuity and transition Adjusted Ref. −1.1 (−4.0,1.8) 0.470 −7.0 (−9.9,-4.1) 0.000
Ref. −1.8 (− 4.7,1.1) 0.218 −7.3 (−10.2,-4.4) 0.000
Summary score Adjusted Ref. −7.8 (−9.7,-5.9) 0.000 −12.8 (−14.7,-10.9) 0.000
Ref. −8.4 (−10.2,-6.5) 0.000 −12.6 (−14.5,-10.7) 0.000
  1. Note: Covariates in the adjusted model include patient age, gender, self-reported education level, marital status, self-reported health status, length of stay, prior admissions and number of comorbidities, smoking habit, alcohol use, insurance and medical benefit status