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Table 2 Hong Kong Public Hospital 2005 Average and Study Hospital PPE-15 Summary, Domain and Item Scores

From: Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey

PPE-15 Items 2005 Hong Kong Public Hospital 1 (N = 2901) T1 (N = 896) T2 (N = 1093) T3 (N = 1094) p-value 2
Weighted% (95%CI) Mean (95%CI) Mean (95%CI) Mean (95%CI)
Information and education 37.6 (35.0–40.2) 40.0 (37.3–42.6) 28.0 (25.8–30.3) 28.3 (26.0–30.6) 0.000
 Nurses’ answer to questions not clear 39.2 (36.4–42.1) 41.4 (38.2–44.6) 25.9 (23.3–28.5) 29.0 (26.3–31.7) 0.000
 Doctors’ answers to questions not clear 34.8 (32.0–37.7) 38.5 (35.3–41.7) 30.2 (27.5–32.9) 27.6 (25.0–30.3) 0.000
Coordination of care
 Staff gave conflicting information 30.8 (28.0–33.7) 30.3 (27.3–33.3) 24.3 (21.8–26.9) 17.7 (15.5–20.0) 0.000
Physical comfort
 Staff did not do enough to control pain 22.7 (20.2–25.3) 37.5 (33.7–41.3) 30.6 (26.8–34.3) 29.0 (25.4–32.6) 0.003
Emotional support 51.6 (49.3–53.9) 46.7 (44.2–49.2) 36.7 (34.5–38.8) 32.1 (30.0–34.1) 0.000
 Nurses did not discuss anxiety or fears 53.9 (50.9–56.9) 49.3 (46.0–52.6) 37.8 (34.9–40.7) 36.9 (34.0–39.8) 0.000
 Doctor did not discuss anxiety or fears 49.6 (46.6–52.6) 41.1 (37.8–44.3) 28.4 (25.7–31.1) 30.1 (27.4–32.8) 0.000
 Difficult to find someone to talk to about concerns 51.3 (48.3–54.3) 49.7 (46.6–52.9) 43.6 (40.7–46.6) 29.0 (26.3–31.7) 0.000
Respect for patient preferences 51.9 (50.3–53.5) 38.9 (37.0–40.8) 31.3 (29.6–32.8) 20.5 (19.0–22.1) 0.000
 Not sufficiently involved in decisions about treatment and care 89.0 (86.8–91.0) 65.5 (62.4–68.6) 55.0 (52.0–57.9) 32.6 (29.8–35.4) 0.000
 Not always treated with respect and dignity 37.7 (34.8–40.6) 32.2 (29.1–35.2) 25.4 (22.8–28.0) 20.9 (18.5–23.3) 0.000
 Doctors sometimes talked as if I was not there 30.0 (27.3–32.8) 19.0 (16.4–21.6) 13.5 (11.4–15.5) 7.8 (6.2–9.4) 0.000
Involvement of family and friends 48.6 (46.1–51.2) 46.6 (44.0–49.3) 35.2 (32.9–37.4) 34.3 (32.3–36.4) 0.000
 Family did not get opportunity to talk to doctor 50.7 (47.7–53.6) 39.7 (36.5–42.9) 23.6 (21.1–26.1) 21.7 (19.2–24.1) 0.000
 Family not given information needed to help recovery 46.4 (43.5–49.4) 53.4 (50.1–56.7) 46.6 (43.6–49.5) 47.5 (44.5–50.5) 0.005
Continuity and transition 28.8 (26.6–31.1) 43.3 (41.0–45.5) 42.2 (40.2–44.2) 36.3 (34.4–38.1) 0.000
 Not told about danger signals to look for at home 30.0 (27.3–32.8) 56.5 (53.4–59.7) 50.6 (47.7–53.6) 49.7 (46.7–52.7) 0.006
 Purpose of medicines not explained 28.5 (25.9–31.3) 21.6 (18.9–24.3) 19.4 (17.1–21.8) 11.4 (9.5–13.3) 0.000
 Not told about medication side effects 24.3 (21.7–27.0) 54.9 (51.3–58.4) 60.3 (57.2–63.4) 51.2 (47.9–54.4) 0.000
Summary Score 41.8 (40.3–43.3) 41.9 (40.3–43.4) 34.1 (32.8–35.4) 29.1 (27.9–30.3) 0.000
  1. Notes: Higher scores correspond with less satisfied patients. T1 = Baseline 9 months pre-accreditation survey; T2 = 3 months post-accreditation survey; T3 = 15 months post-accreditation survey
  2. 1Chan SK, Wong IO, Tin KY, Fung A, Johnston JM, Leung GM. Satisfaction with inpatient care in a population-based Hong Kong Chinese sample. Quality & safety in health care. 2010;19(3):173–81
  3. 2ANOVA comparison of 3 time points
  4. The boldface items indicate domains and domain scores