|
Information and education
|
37.6 (35.0–40.2)
|
40.0 (37.3–42.6)
|
28.0 (25.8–30.3)
|
28.3 (26.0–30.6)
|
0.000
|
|
Nurses’ answer to questions not clear
|
39.2 (36.4–42.1)
|
41.4 (38.2–44.6)
|
25.9 (23.3–28.5)
|
29.0 (26.3–31.7)
|
0.000
|
|
Doctors’ answers to questions not clear
|
34.8 (32.0–37.7)
|
38.5 (35.3–41.7)
|
30.2 (27.5–32.9)
|
27.6 (25.0–30.3)
|
0.000
|
|
Coordination of care
|
|
Staff gave conflicting information
|
30.8 (28.0–33.7)
|
30.3 (27.3–33.3)
|
24.3 (21.8–26.9)
|
17.7 (15.5–20.0)
|
0.000
|
|
Physical comfort
|
|
Staff did not do enough to control pain
|
22.7 (20.2–25.3)
|
37.5 (33.7–41.3)
|
30.6 (26.8–34.3)
|
29.0 (25.4–32.6)
|
0.003
|
|
Emotional support
|
51.6 (49.3–53.9)
|
46.7 (44.2–49.2)
|
36.7 (34.5–38.8)
|
32.1 (30.0–34.1)
|
0.000
|
|
Nurses did not discuss anxiety or fears
|
53.9 (50.9–56.9)
|
49.3 (46.0–52.6)
|
37.8 (34.9–40.7)
|
36.9 (34.0–39.8)
|
0.000
|
|
Doctor did not discuss anxiety or fears
|
49.6 (46.6–52.6)
|
41.1 (37.8–44.3)
|
28.4 (25.7–31.1)
|
30.1 (27.4–32.8)
|
0.000
|
|
Difficult to find someone to talk to about concerns
|
51.3 (48.3–54.3)
|
49.7 (46.6–52.9)
|
43.6 (40.7–46.6)
|
29.0 (26.3–31.7)
|
0.000
|
|
Respect for patient preferences
|
51.9 (50.3–53.5)
|
38.9 (37.0–40.8)
|
31.3 (29.6–32.8)
|
20.5 (19.0–22.1)
|
0.000
|
|
Not sufficiently involved in decisions about treatment and care
|
89.0 (86.8–91.0)
|
65.5 (62.4–68.6)
|
55.0 (52.0–57.9)
|
32.6 (29.8–35.4)
|
0.000
|
|
Not always treated with respect and dignity
|
37.7 (34.8–40.6)
|
32.2 (29.1–35.2)
|
25.4 (22.8–28.0)
|
20.9 (18.5–23.3)
|
0.000
|
|
Doctors sometimes talked as if I was not there
|
30.0 (27.3–32.8)
|
19.0 (16.4–21.6)
|
13.5 (11.4–15.5)
|
7.8 (6.2–9.4)
|
0.000
|
|
Involvement of family and friends
|
48.6 (46.1–51.2)
|
46.6 (44.0–49.3)
|
35.2 (32.9–37.4)
|
34.3 (32.3–36.4)
|
0.000
|
|
Family did not get opportunity to talk to doctor
|
50.7 (47.7–53.6)
|
39.7 (36.5–42.9)
|
23.6 (21.1–26.1)
|
21.7 (19.2–24.1)
|
0.000
|
|
Family not given information needed to help recovery
|
46.4 (43.5–49.4)
|
53.4 (50.1–56.7)
|
46.6 (43.6–49.5)
|
47.5 (44.5–50.5)
|
0.005
|
|
Continuity and transition
|
28.8 (26.6–31.1)
|
43.3 (41.0–45.5)
|
42.2 (40.2–44.2)
|
36.3 (34.4–38.1)
|
0.000
|
|
Not told about danger signals to look for at home
|
30.0 (27.3–32.8)
|
56.5 (53.4–59.7)
|
50.6 (47.7–53.6)
|
49.7 (46.7–52.7)
|
0.006
|
|
Purpose of medicines not explained
|
28.5 (25.9–31.3)
|
21.6 (18.9–24.3)
|
19.4 (17.1–21.8)
|
11.4 (9.5–13.3)
|
0.000
|
|
Not told about medication side effects
|
24.3 (21.7–27.0)
|
54.9 (51.3–58.4)
|
60.3 (57.2–63.4)
|
51.2 (47.9–54.4)
|
0.000
|
|
Summary Score
|
41.8 (40.3–43.3)
|
41.9 (40.3–43.4)
|
34.1 (32.8–35.4)
|
29.1 (27.9–30.3)
|
0.000
|
