Table 2 Results from the qualitative evaluation phase
Main code | Exemplary quote |
|---|---|
Experience of change in attitudes and communication behaviors | “I pay more attention to the way I steer my consultations. Previously, I have probably paid no attention to this, at all, in stressful situations. But now I try to reflect: Was this ok, the way I steered this consultation?” (P4) |
Satisfaction with the training and its components | „I am grateful. It was a great opportunity to perform these [simulated patient] situations and receive supervision. You hardly ever get this opportunity as a physician in outpatient care or in hospital.“(P8) |
The most beneficial training components | „I would say, analysis [of simulated patient consultations] in general and then the video-analysis, during which you see your own reactions and how you behave, and receive feedback from others watching this.” (P19) |
Recommendation to a friend or colleague | „It depends on the person and his or her level of training. I would recommend it to beginners, but not necessarily to the more experienced.” (P20) |
Suggestions for improvement of the training | „You know, to get the picture, you would have to accompany a physician during his consultation hours. You see, a simulated consultation with an actor is beneficial in some way, but it doesn’t correspond to the reality we have to face.” (P4) |