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Table 5 The interval distribution of satisfaction scores in the control and experimental groups

From: Improving outpatient satisfaction by extending expected waiting time

 

N

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

T0 = 1.5 h and Ta =1.0 h

 Control group

41

1 (2.4%)

2 (4.9%)

17 (41.5%)

21 (51.2%)

 Experimental group (T1 = 2.5 h)

37

1 (2.7%)

0 (0.0%)

12 (29.7%)

25 (67.6%)

T0 = 1.5 h and Ta = 2.0 h

 Control group

40

6 (15.0%)

13 (32.5%)

16 (40.0%)

5 (12.5%)

 Experimental group (T1 = 2.5 h)

44

1 (2.3%) a

9 (20.5%)

19 (43.2%)

15 (34.1%) a

T0 = 1.5 h and Ta = 3.0 h

 Control group

38

17 (44.7%)

10 (26.3%)

9 (23.7%)

2 (5.3%)

 Experimental group (T1 = 2.5 h)

33

7 (21.2%) a

17 (51.5%) a

7 (21.2%)

2 (6.1%)

  1. aSatisfaction scores in control group vs. satisfaction scores in the experimental group, P < 0.05