From: Improving outpatient satisfaction by extending expected waiting time
N | Very dissatisfied | Dissatisfied | Satisfied | Very satisfied | |
---|---|---|---|---|---|
T0 = 1.5 h and Ta =1.0 h | |||||
Control group | 41 | 1 (2.4%) | 2 (4.9%) | 17 (41.5%) | 21 (51.2%) |
Experimental group (T1 = 2.5 h) | 37 | 1 (2.7%) | 0 (0.0%) | 12 (29.7%) | 25 (67.6%) |
T0 = 1.5 h and Ta = 2.0 h | |||||
Control group | 40 | 6 (15.0%) | 13 (32.5%) | 16 (40.0%) | 5 (12.5%) |
Experimental group (T1 = 2.5 h) | 44 | 1 (2.3%) a | 9 (20.5%) | 19 (43.2%) | 15 (34.1%) a |
T0 = 1.5 h and Ta = 3.0 h | |||||
Control group | 38 | 17 (44.7%) | 10 (26.3%) | 9 (23.7%) | 2 (5.3%) |
Experimental group (T1 = 2.5 h) | 33 | 7 (21.2%) a | 17 (51.5%) a | 7 (21.2%) | 2 (6.1%) |