Table 1 Six different conditions of the experiment
From: Improving outpatient satisfaction by extending expected waiting time
Conditions | Subjects | EWT a | AWT | Mimic conditions b | |
|---|---|---|---|---|---|
1 | Control group | T0 = 1.5 h | – | Ta = 3.0 h | T0 < Ta |
2 | Control group | T0 = 1.5 h | – | Ta = 2.0 h | T0 < Ta |
3 | Control group | T0 = 1.5 h | – | Ta = 1.0 h | T0 > Ta |
4 | Experimental group | T0 = 1.5 h | T1 = 2.5 h | Ta = 3.0 h | T0 < T1 < Ta |
5 | Experimental group | T0 = 1.5 h | T1 = 2.5 h | Ta = 2.0 h | T0 < Ta < T1 |
6 | Experimental group | T0 = 1.5 h | T1 = 2.5 h | Ta = 1.0 h | Ta < T0 < T1 |