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Table 2 Analysis process- from codes to overarching themes

From: Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

Code Theme Overarching theme Quote
Talking to the caller
Talking to the EMT
Comfort the caller
Give advice
Multiple tasks Individual work performance “After I started instructioning the caller, I tried to get in contact with him (the EMT), to see if there were any ambulances available”