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Table 3 Communication

From: Partners in Recovery: an early phase evaluation of an Australian mental health initiative using program logic and thematic analysis

Subtheme

Representative Quotes

Organisational communication

• I’ve seen a lot of improved communications and it’s easy to call Partners in Recovery and ask questions (Consortium Staff).

Consumer contact

• Yeah, just out of the blue, phone calls just to see how things are and following up basically (Client).

Feedback and consultation informing PIR

• So I’d offer feedback to them just if there were little issues regarding what was available or gaps in what a service can provide and stuff like that (Consortium Staff).

• Please involve consumers and their representatives earlier in the bureaucratic process of PIR planning, operations and delivery and please remember in policy, operations and action that consumer needs are the goal over bureaucratic needs (Consumer Rep).

Promotion of programs

• They give me flyers and I certainly promote their service at any community event that I have (Community Service Worker)

• One thing that springs to mind is we did not have a launch here (Support Facilitator).