Table 2 Characteristics of the 24 person-centred care items (n = 289)
Item | Valid n | Missing | Mean | SD | λ | |
|---|---|---|---|---|---|---|
Patients’ preferences | ||||||
1. | Healthcare professionals treat clients with dignity and respect | 285 | 4 (1%) | 4.56 | 0.69 | 0.820 |
2. | Healthcare is focused on improving the quality of life of clients | 286 | 4 (1%) | 4.30 | 0.77 | 0.882 |
3. | Healthcare professionals take clients’ preferences into account | 286 | 4 (1%) | 4.08 | 0.83 | 0.885 |
Physical comfort | ||||||
6. | Healthcare professionals pay attention to pain management | 271 | 18 (6%) | 3.93 | 1.07 | 0.733 |
7. | Healthcare professionals take clients’ preferences for support with their daily living needs into account | 280 | 9 (3%) | 4.05 | 1.00 | 0.740 |
9. | Clients have privacy | 281 | 8 (3%) | 3.78 | 1.04 | 0.575 |
Coordination of care | ||||||
10. | Healthcare professionals are well informed; clients need to tell their story only once | 264 | 25 (9%) | 3.50 | 1.10 | 0.797 |
11. | Care is well coordinated among professionals | 282 | 7 (2%) | 3.76 | 0.93 | 0.785 |
14. | Healthcare professionals work as a team in care delivery to clients | 282 | 7 (2%) | 4.20 | 0.90 | 0.661 |
Emotional support | ||||||
15. | Healthcare professionals pay attention to clients’ anxiety about their situations | 270 | 19 (7%) | 4.02 | 1.02 | 0.903 |
16. | Healthcare professionals involve relatives in the emotional support of clients | 274 | 15 (5%) | 4.01 | 1.06 | 0.836 |
17. | Healthcare professionals pay attention to clients’ anxiety over the impact of their illness on their loved ones (if applicable) | 246 | 43 (15%) | 3.68 | 1.21 | 0.851 |
Access to care | ||||||
18. | The building is accessible to all clients | 279 | 10 (3%) | 4.43 | 0.98 | 0.537 |
19. | Clear directions are provided to and inside the building | 266 | 23 (8%) | 4.28 | 1.00 | 0.595 |
20. | It is easy to schedule an appointment | 284 | 5 (2%) | 4.30 | 0.92 | 0.825 |
Continuity and transition | ||||||
23. | When a client is transferred to another ward, relevant patient information is transferred as well | 264 | 25 (9%) | 4.06 | 1.17 | 0.759 |
24. | Clients who are transferred are well informed about where they are going, what care they will receive, and who will be their contact person | 262 | 27 (9%) | 3.89 | 0.67 | 0.918 |
25. | Clients get skilled advice about care and support at home after discharge | 222 | 67 (23%) | 3.87 | 1.27 | 0.976 |
Information and education | ||||||
27. | Clients can access their care records | 227 | 62 (21%) | 2.47 | 1.66 | 0.701 |
28. | Clients are in charge of their own care | 237 | 52 (18%) | 2.59 | 1.42 | 0.953 |
29. | Healthcare professionals support clients to be in charge of their care | 253 | 36 (12%) | 3.19 | 1.33 | 0.923 |
Family and friends | ||||||
33. | Healthcare professionals involve relatives in decisions regarding patients’ care | 281 | 8 (3%) | 4.38 | 0.93 | 0.786 |
34. | Healthcare professionals pay attention to loved ones in their role as carers for clients | 279 | 10 (3%) | 4.01 | 1.00 | 0.870 |
35. | Healthcare professionals pay attention to the needs of clients’ family and friends | 280 | 9 (3%) | 3.79 | 1.09 | 0.857 |