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Table 3 Factors associated with not reporting interrogation, hypothesis and severity criteria in medical files (multivariable analysis, adjusted on patient’s characteristics, day and time of call, and RFE)

From: Factors affecting medical file documentation during telephone triage at an emergency call centre: a cross-sectional study of out-of-hours home visits by general practitioners in France

 Interrogation not reportedHypothesis not reportedSeverity not reported
n = 16/748n = 432/748n = 449/748
aOR [95% CI]xp +aOR [95% CI]xp +aOR [95% CI]xp +
Emergency call centre
 Workforce (triage), n
  Assistants
   3Ref. Ref. Ref. 
   > 30.6 [0.3–1.2]ns0.8 [0.7–1.0]ns1.2 [0.4–3.0]ns
Workload
 Incoming calls (monthly), n
  Assistants
   ≤ 30,000Ref. Ref. Ref. 
   > 30,0001.5 [0.4–6.7]ns1.0 [0.7–1.4]ns1.3 [0.9–2.0]ns
  Physicians
   ≤ 9700Ref. Ref. Ref. 
   > 97002.0 [0.5–8.0]ns0.8 [0.6–1.2]ns1.3 [1.1–1.5]ns
 Call duration, s (mean)
  Assistants
   ≤ 48Ref. Ref. Ref. 
   > 4812.9 [2.3–72.5]*2.1 [1.2–3.7]*1.8 [1.1–3.1]*
  Physicians
   ≤ 147Ref. Ref. Ref. 
   > 1472.29 [0.7–11.5]ns1.3 [0.9–1.9]ns1.0 [0.7–1.4]ns
Telephone occupation rate, %
  Assistants
   ≤ 26.1Ref. Ref. Ref. 
   > 26.11.7 [0.5–6.0]ns0.9 [0.7–1.3]ns1.8 [1.3–2.5]**
  Physicians
   ≤ 33.7Ref. Ref. Ref. 
   > 33.70.3 [0.1–1.2]ns0.7 [0.5–1.1]ns1.1 [0.8–1.5]ns
  1. aOR adjusted odds ratio, x: logistic regression, +: Wald test
  2. RFE reasons for encounter; ns non significant, *: p < 0,05, **: p < 0,001
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