Interrogation not reported | Hypothesis not reported | Severity not reported | ||||
---|---|---|---|---|---|---|
n = 16/748 | n = 432/748 | n = 449/748 | ||||
aOR [95% CI]x | p + | aOR [95% CI]x | p + | aOR [95% CI]x | p + | |
Emergency call centre | ||||||
Workforce (triage), n | ||||||
Assistants | ||||||
3 | Ref. | Ref. | Ref. | |||
> 3 | 0.6 [0.3–1.2] | ns | 0.8 [0.7–1.0] | ns | 1.2 [0.4–3.0] | ns |
Workload | ||||||
Incoming calls (monthly), n | ||||||
Assistants | ||||||
≤ 30,000 | Ref. | Ref. | Ref. | |||
> 30,000 | 1.5 [0.4–6.7] | ns | 1.0 [0.7–1.4] | ns | 1.3 [0.9–2.0] | ns |
Physicians | ||||||
≤ 9700 | Ref. | Ref. | Ref. | |||
> 9700 | 2.0 [0.5–8.0] | ns | 0.8 [0.6–1.2] | ns | 1.3 [1.1–1.5] | ns |
Call duration, s (mean) | ||||||
Assistants | ||||||
≤ 48 | Ref. | Ref. | Ref. | |||
> 48 | 12.9 [2.3–72.5] | * | 2.1 [1.2–3.7] | * | 1.8 [1.1–3.1] | * |
Physicians | ||||||
≤ 147 | Ref. | Ref. | Ref. | |||
> 147 | 2.29 [0.7–11.5] | ns | 1.3 [0.9–1.9] | ns | 1.0 [0.7–1.4] | ns |
Telephone occupation rate, % | ||||||
Assistants | ||||||
≤ 26.1 | Ref. | Ref. | Ref. | |||
> 26.1 | 1.7 [0.5–6.0] | ns | 0.9 [0.7–1.3] | ns | 1.8 [1.3–2.5] | ** |
Physicians | ||||||
≤ 33.7 | Ref. | Ref. | Ref. | |||
> 33.7 | 0.3 [0.1–1.2] | ns | 0.7 [0.5–1.1] | ns | 1.1 [0.8–1.5] | ns |