Factors affecting medical file documentation during telephone triage at an emergency call centre: a cross-sectional study of out-of-hours home visits by general practitioners in France

Table 1 Reasons for OOH-HV encounter (after systematic review of medical files and recodification according to the International Classification for Primary Care, Second Edition [ICPC-2]) (n = 748)

RFE	ICPC-2 code	N	%	95% CI
Digestive tract problem		163	22	[13–19]
Abdominal pain	D01–03;D06	84	11	[9–12, 20, 21]
Vomiting	D10	52	7	[5–9]
Diarrhea	D11	27	4	[2–5]
Fever	A03	141	19	[13–16, 22–24]
ENT problem		49	6	[5–9]
Cardiovascular		49	6	[5–9]
Chest pain	A11	26	3	[2–5]
Palpitations	K04	12	1	[1–3]
Hypertension	K86,KB7	11	2	[1–3]
Respiratory problem		45	6	[4–8]
Cough		25	3	[2–5]
Short breath/dyspnea		20	3	[2–4]
Dorsolumbar problem		44	6	[4–8]
Without irradiation	L84	43	6	[4–8]
With irradiation	L86	1	< 1	–
Malaise		41	5	[4–7]
Fainting/syncope	A06	35	5	[3–6]
Asthenia	A04	6	1	[0–2]
Missing data		216	29	[25–31]

OOH-HV out-of-hours home visits, RFE reasons for encounter, ENT ear-nose-throat, 95% CI 95% confidence interval

ISSN: 1472-6963