Concept of work | Individual level | Social network level | Nature of the work |
---|---|---|---|
Illness work | Assess and manage symptoms, regimens, and risk, and actions associated with these | Assess and manage symptoms, regimens, and risk, and actions associated with these across social network members | • Interpret, manage, evaluate symptoms and risk of symptoms • Identify what is being sought from a service • Decide if help is needed and/or level of care required |
Moral work | Assess and legitimate ‘appropriate’ service choices | Assess and legitimate service choices in comparison to others and influenced by others | • Decide what is appropriate use • Construct self as credible, responsible and appropriate service user • Balance moral positioning against health risk |
Navigation work | Assess services available (choose) and decide which to access (use) | Assess services available (choose) and decide which to access (use) informed by social network | • Know about, and choose, services, facilities and resources available at different times of day • Decide the most acceptable or convenient choice |