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Fig. 1 | BMC Health Services Research

Fig. 1

From: The psychology of the wait time experience – what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study

Fig. 1

Key variables in the patient’s overall wait time experience. The variables in the dotted line boxes are proposed moderators of the relationships between: a) Actual Wait Time and Perceived Duration of Wait and b) Actual Wait Time and Patient Responses, i.e., they affect the direction or strength of each pair of relationships

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