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Table 2 Overview of the timing, themes, topics for co-creation activities and workshop participants in the Digital Night Surveillance Project

From: Towards successful digital transformation through co-creation: a longitudinal study of a four-year implementation of digital monitoring technology in residential care for persons with dementia

Date

Theme

Topics for co-creation

Participants

HCP

IT

T

R

Other

Nov 2014

Service innovation

Visualising the night service before and after implementation

23

3

5

6

7

Stakeholder mapping

     

Stakeholders’ responsibilities

     

Communication between shifts

     

Need specification of new routines

     

Potential new user groups and services

     

Feb 2015

Communication

Individual communication Organisational communication

27

3

4

5

1

Communication strategies for implementation (media, public, politicians, relatives, patients, employees)

     

May 2015

Service design

Future recall

28

4

4

7

5

Patient journey, touchpoints, interactions and user experiences

     

Development of new routines

     

Sept 2015

Information security and privacy

Technology improvements

10

4

2

7

2

Requirements to infrastructure

     

Legal and regulatory issues

     

Nov 2015

Routines, documentation and technology

Documentation into existing systems

21

2

4

5

 

Optimising routine descriptions, work lists, check lists. Etc

     

Optimising the technology

     

Routines and responsibilities for support

     

Patient privacy and safety

     

April 2016

Service innovations and ethics

Practical familiarisation with tools in the national roadmap for welfare technology implementation and service design

17

2

3

5

2

Ethical dilemmas when implementing monitoring technology in dementia care

     

Sept 2016a

Implementation issues in digital surveillance technology

From pilot-testing to continuation

20

2

12

7

16

Best practices, Norway and Sweden

     

Management challenges

     

Involvement of IT services

     

Developing clinical expertise

     

Benefit realisation

     

May 2017

Results and dissemination

Final seminar

46

2

5

11

7

Summing up experiences

     

Presenting research and project reports

     
  1. Abbreviations: HCP Healthcare Professionals, IT Information Technologists, R Researchers, T Technologists. aWorkshop located in Sweden