Table 2 Service Delivery (±SD, *p < 0.05,**p < 0.01, ***p < 0.001)
Service delivery | Facility type | Region | N | |||
|---|---|---|---|---|---|---|
HC | FMO | North | Centre | South | N = 60 | |
Score of availability of preventative NCD services (mean, out of 4) | 3.84 ± 0.53 | 3.88 ± 0.34 | 3.72 ± 0.75 | 3.95 ± 0.22 | 3.86 ± 0.36 | 60 |
Score of availability of curative NCD services (mean, out of 7) | 6.93 ± 0.25 | 6.81 ± 0.54 | 6.83 ± 0.51 | 6.90 ± 0.30 | 6.95 ± 0.22 | 60 |
Availability essential national clinical protocols are available (%) | ||||||
Clinical protocols on Hypertension | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 60 |
Clinical protocols on Ischemic Heart Disease | 97.73% | 93.75% | 100.00% | 95.24% | 95.24% | 58 |
Clinical protocols on Diabetes | 100.00% | 93.75% | 100.00% | 95.24% | 100.00% | 59 |
Availability of health promotion materials for patients (leaflets, brochures) (%) | 93.18% | 68.75% | 72.22% | 85.71% | 100% | 52 |
Visibility and accessibility of facility (%) | ||||||
The facility location is visibly displayed in locality | 88.64%** | 56.25%** | 77.78% | 85.71% | 76.19% | 48 |
Opening hours are visibly displayed to the public | 97.73%** | 75.00%** | 88.89% | 90.48% | 95.24% | 55 |
Staff contact phone numbers are visibly displayed to the public | 93.18%** | 62.50%** | 77.78% | 85.71% | 90.48% | 51 |
Tariffs visibly displayed to the public/patients | 54.55%* | 25.00%* | 50.00% | 33.33% | 57.14% | 28 |
Availability of infrastructure, cleanliness and maintenance (cumulative score, out of 17) (%) | 89.96% | 82.46% | 85.20% | 89.08% | 89.27% | 60 |
Availability of water, sanitation and hygiene (cumulative score, out of 17) (%) | 89.04% | 81.34% | 85.20% | 85.35% | 90.20% | 60 |
Availability of referral mechanism for medical emergencies (%) | 90.91%* | 68.75%* | 72.22% | 85.71% | 95.24% | 51 |
Availability of laboratories in health facilities (%) | 84.09%** | 50.00%** | 83.33% | 71.43% | 71.43% | 45 |
Availability of at least one pharmacy in the locality offering compensated medicines (%) | 95.45%** | 68.75%** | 94.44% | 85.71% | 85.71% | 53 |
Availability of community outreach plans (available and used) (%) | 63.64% | 56.25% | 44.44%* | 52.38% | 85.71%* | 37 |