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Table 2 Service Delivery (±SD, *p < 0.05,**p < 0.01, ***p < 0.001)

From: Quality of care for non-communicable diseases in the Republic of Moldova: a survey across primary health care facilities and pharmacies

Service delivery Facility type Region N
HC FMO North Centre South N = 60
Score of availability of preventative NCD services (mean, out of 4) 3.84 ± 0.53 3.88 ± 0.34 3.72 ± 0.75 3.95 ± 0.22 3.86 ± 0.36 60
Score of availability of curative NCD services (mean, out of 7) 6.93 ± 0.25 6.81 ± 0.54 6.83 ± 0.51 6.90 ± 0.30 6.95 ± 0.22 60
Availability essential national clinical protocols are available (%)
 Clinical protocols on Hypertension 100.00% 100.00% 100.00% 100.00% 100.00% 60
 Clinical protocols on Ischemic Heart Disease 97.73% 93.75% 100.00% 95.24% 95.24% 58
 Clinical protocols on Diabetes 100.00% 93.75% 100.00% 95.24% 100.00% 59
Availability of health promotion materials for patients (leaflets, brochures) (%) 93.18% 68.75% 72.22% 85.71% 100% 52
Visibility and accessibility of facility (%)
 The facility location is visibly displayed in locality 88.64%** 56.25%** 77.78% 85.71% 76.19% 48
 Opening hours are visibly displayed to the public 97.73%** 75.00%** 88.89% 90.48% 95.24% 55
 Staff contact phone numbers are visibly displayed to the public 93.18%** 62.50%** 77.78% 85.71% 90.48% 51
 Tariffs visibly displayed to the public/patients 54.55%* 25.00%* 50.00% 33.33% 57.14% 28
Availability of infrastructure, cleanliness and maintenance (cumulative score, out of 17) (%) 89.96% 82.46% 85.20% 89.08% 89.27% 60
Availability of water, sanitation and hygiene (cumulative score, out of 17) (%) 89.04% 81.34% 85.20% 85.35% 90.20% 60
Availability of referral mechanism for medical emergencies (%) 90.91%* 68.75%* 72.22% 85.71% 95.24% 51
Availability of laboratories in health facilities (%) 84.09%** 50.00%** 83.33% 71.43% 71.43% 45
Availability of at least one pharmacy in the locality offering compensated medicines (%) 95.45%** 68.75%** 94.44% 85.71% 85.71% 53
Availability of community outreach plans (available and used) (%) 63.64% 56.25% 44.44%* 52.38% 85.71%* 37