Table 2 Results of the measurement model for the constructs’ internal market-oriented culture, organizational attractiveness, turnover intentions, employee engagement, and service quality provision

Employees have the opportunity to discuss their needs with management.

Training is seen in the context of individual needs.

The management is being encouraged to meet to discuss issues concerning their employees.

I believe management will spend time talking to me when I need it.

Management understands the needs of employees.

Management wants employees to enjoy their work.

I believe that management shows a sincere interest in any problems I have doing my job.

I believe that management understands that personal problems may affect my performance.

The division’s policies help meet employees’ individual needs.

Management meets regularly to discuss issues related to employees’ challenges.

If an employee from my department is faced with a serious problem, the managers in my division are notified immediately.

Management works hard to accommodate employees’ needs.

If a good friend of mine were interested in a job like mine in this organization, I would strongly recommend it.

If I had to decide all over again whether to take a job in this organization, I would.

I often think about resigning from my job.

It would not take much to make me resign from my job.

I will probably be looking for another job soon.

I am so into my job that I lose track of time.

This job is all-consuming; I am totally into it.

I put my soul into my job.

In my view, I offer good patient service.

In my view, I offer patient services of very high quality.

In my view, I offer the patients a high degree of service.

Generally, I deliver superior service in every way.