Table 5 Pearson correlation coefficients between social media 5-star rating, Nursing Home Compare (NHC) 5-star rating, experience-of-care survey ratings, and common quality measures for Maryland nursing homes with 10 or more social media 5-star ratings (n = 72 nursing homes)

Social media 5-star rating

–

0.40***

NHC 5-star rating

0.40***

–

 Overall rating

0.72***

0.51***

 Percentage of recommendation

0.65***

0.42***

 Staff & administration

0.66***

0.39***

 Care provided to residents

0.65***

0.39***

 Food & meals

0.57***

0.26**

 Autonomy

0.61***

0.43***

 Physical environment

0.67***

0.47***

 Number of deficiency citations

−0.35**

−0.61***

 Adjusted registered nurse staffing

0.30*

0.32**

 Adjusted total nurse staffing

0.48***

0.39***

 Number of complaints

−0.50***

−0.61***