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Table 5 Pearson correlation coefficients between social media 5-star rating, Nursing Home Compare (NHC) 5-star rating, experience-of-care survey ratings, and common quality measures for Maryland nursing homes with 10 or more social media 5-star ratings (n = 72 nursing homes)

From: Social media ratings of nursing homes associated with experience of care and “Nursing Home Compare” quality measures

  Social media 5-star rating NHC 5-star rating
Social media 5-star rating 0.40***
NHC 5-star rating 0.40***
Experience-of-care survey rating
 Overall rating 0.72*** 0.51***
 Percentage of recommendation 0.65*** 0.42***
 Staff & administration 0.66*** 0.39***
 Care provided to residents 0.65*** 0.39***
 Food & meals 0.57*** 0.26**
 Autonomy 0.61*** 0.43***
 Physical environment 0.67*** 0.47***
Quality measures
 Number of deficiency citations −0.35** −0.61***
 Adjusted registered nurse staffing 0.30* 0.32**
 Adjusted total nurse staffing 0.48*** 0.39***
 Number of complaints −0.50*** −0.61***
  1. *p < 0.05, **p < 0.01, ***p < 0.001