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Table 4 Pearson correlation coefficients between social media 5-star rating, Nursing Home Compare (NHC) 5-star rating, experience-of-care survey ratings, and common quality measures for Maryland nursing homes with 5 or more social media 5-star ratings (n = 130 nursing homes)

From: Social media ratings of nursing homes associated with experience of care and “Nursing Home Compare” quality measures

   Social media 5-star rating
Social media 5-star rating 0.46***
NHC 5-star rating 0.46***
Experience-of-care survey rating
 Overall rating 0.65*** 0.50***
 Percentage of recommendation 0.63*** 0.43***
 Staff & administration 0.58*** 0.38***
 Care provided to residents 0.60*** 0.39***
 Food & meals 0.45*** 0.27***
 Autonomy 0.53*** 0.43***
 Physical environment 0.66*** 0.47***
Quality measures
 Number of deficiency citations −0.33*** −0.55***
 Adjusted registered nurse staffing 0.38*** 0.42***
 Adjusted total nurse staffing 0.49*** 0.47***
 Number of complaints −0.43*** −0.53***
  1. ***p < 0.001 in all cases