Table 2 Adjusted primary care attributes and total score reported by participants by type of health facility

First contact

Utilization

Mean

2.92

2.34

2.64

1.95

1.93

2.56

CHC > all other***

PVC < all other *** but not significant with PHM

PHM < all other *** except PVC

PLC. DHC. GVH: no significant difference

95 CI

(2.79–3.04)

(2.17–2.51)

(2.49–2.80)

(1.76–2.15)

(1.76–2.09)

(2.41–2.71)

n

607

175

217

116

191

234

Rank

1

4

2

5

6

3

Access

Mean

2.85

2.79

2.66

2.97

2.82

2.74

CHC > DHC***

DHC < CHC, PVC***

PVC > DHC***, GVH**

No significant difference between PHM and others

95 CI

(2.78–2.92)

(2.70–2.88)

(2.58–2.75)

(2.87–3.08)

(2.73–2.90)

(2.66–2.82)

n

609

177

215

115

192

236

Rank

2

4

6

1

3

5

Mean

2.56

2.32

2.15

2.50

2.31

2.22

CHC > all other***, but not significant with PVC

PVC > DHC, GVH*** and PLC*

DHC > PLC, PHM*

95 CI

(2.49–2.63)

(2.23–2.41)

(2.06–2.23)

(2.39–2.60)

(2.23–2.40)

(2.14–2.30)

n

604

177

216

116

192

235

Rank

1

3

6

2

4

5

Mean

2.14

2.09

1.95

2.02

1.83

1.76

No significant difference between health care facilities

95 CI

(1.91–2.37)

(1.76–2.42)

(1.68–2.22)

(1.68–2.37)

(1.52–2.14)

(1.49–2.03)

n

156

39

63

30

40

63

Rank

1

2

4

3

5

6

Comprehensiveness

Available services

Mean

2.99

3.11

3.25

2.21

1.84

3.20

CHC < DHC, GVH*** and CHC > PVC, PHM***

DHC > CHC, PVC, PHM***

PVC > PHM, but<all others***

PHM < all others***

GVH > PHM, PVC, CHC***

95 CI

(2.91–3.06)

(3.01–3.21)

(3.16–3.34)

(2.09–2.32)

(1.74–1.94)

(3.11–3.29)

n

598

167

215

111

180

228

Rank

4

3

1

5

6

2

Services provided

Mean

2.20

2.23

2.17

1.92

1.88

2.15

CHC > PVC*, PHM***

PVC < CHC*, DHC**, PLC*

PHM < all others (CHC***. PLC***; DHC**GVH**) except PVC

95 CI

(2.10–2.29)

(2.10–2.36)

(2.05–2.29)

(1.77–2.07)

(1.76–2.01)

(2.04–2.27)

n

598

175

212

112

190

230

Rank

2

1

4

5

6

3

Mean

2.45

2.34

2.45

2.21

1.89

2.42

PHM < all others (CHC, DHC, GVH***, PLC**), but not significant with PVC

95 CI

(2.31–2.58)

(2.15–2.52)

(2.29–2.61)

(2.01–2.42)

(1.72–2.06)

(2.26–2.58)

n

599

174

215

117

186

229

Rank

1 (tie)

4

1 (tie)

5

6

3

Mean

2.50

2.19

2.18

2.13

2.09

2.09

CHC > all others***, PLC**

95 CI

(2.40–2.61)

(2.04–2.33)

(2.05–2.31)

(1.97–2.30)

(1.95–2.22)

(1.96–2.21)

n

602

169

215

109

179

226

Rank

1

2

3

4

5 (tie)

5 (tie)

Mean

2.12

1.87

2.14

2.17

2.00

2.20

PLC < GVH*

95 CI

(1.98–2.26)

(1.68–2.06)

(1.97–2.31)

(1.96–2.39)

(1.82–2.19)

(2.04–2.37)

n

591

168

203

111

177

221

Rank

4

6

3

2

5

1

Composite Scores

PCAT score

Mean

14.23

13.37

13.57

12.25

11.35

13.43

CHC > all others (PVC, PHM***; PLC, DHC, CHC**)

PHM < PVC*, all others***

PVC < all other (CHC DHC, GVC***; PLC**) but except PHM

95 CI

13.92–14.53)

(12.95–13.79)

(13.20–13.94)

(11.78–12.72)

(10.96–11.74)

(13.07–13.79)

n

604

174

216

113

190

233

Rank

1

3

2

5

6

4

PCAT expanded score

Mean

21.07

19.27

20.10

18.45

16.90

19.72

CHC > all others***, DHC*

PHM < all others***, PVC*

DHC < CHC* but >PVC** and PHM***

GVH < CHC*** but > PHM***

95 CI

(20.57–21.57)

(18.59–19.94)

(19.49–20.71)

(17.68–19.22)

(16.26–17.54)

(19.13–20.31)

n

608

178

217

115

191

236

Rank

1

4

2

5

6

3