Table 1 The final list of themes and codes related to managing Iranian healthcare volunteers in disaster

1. Background

1–1 Laws and regulations

Laws

Safety standards and regulations

Insurance

Code of ethics

1–2 NGOs

Creation of NGOs

Reforming the structure of NGOs

NGOs–government relations

1–3 Socio-cultural factors

Loyalty of volunteers

Community’s viewpoint on volunteers

Manager’s viewpoint on volunteers

2. Operational

2–1 Preparedness

Promote volunteering

Recruit

Creating DMATs(Organizing)^a

Empowerment

2-2 Response

Rapid assessment

Recall and dispatch

Division of labor

Coordination

Communication

Commanding

Controlling

Evaluation

Feedback

2–3 Retention

Motivating

Safety and security

2–4 Termination

Leaving and dismissal

Discharging

2–5 Follow -up

Physical health status

Mental health status