| Total (n = 812) | Central Hospital (n= 410) | Decentralized Health Units (n= 402) | Chi-square p-value |
---|---|---|---|---|
General satisfaction with quality of health services (%) | ||||
 Excellent quality | 21.85 | 19.51 | 35.59 | 0.0172 |
 Good quality | 59.68 | 61.22 | 50.68 |  |
 Average quality | 15.83 | 16.59 | 11.43 |  |
 Bad quality | 2.10 | 2.20 | 1.53 |  |
 Terrible quality | 0.53 | 0.49 | 0.78 |  |
Commute time to health center (%) | ||||
 Less than 30 min | 21.24 | 19.02 | 34.25 | 0.0182 |
 30 min to 1 h | 33.46 | 32.20 | 40.88 |  |
 1–2 h | 31.02 | 32.93 | 19.87 |  |
 2–3 h | 6.50 | 7.07 | 3.11 |  |
 More than 3 h | 7.57 | 8.54 | 1.89 |  |
 Don’t know/No response | 0.21 | 0.24 | – |  |
Wait time (%) | ||||
 Less than 30 min | 10.31 | 8.05 | 23.54 | 0.0015 |
 30 min to 1 h | 25.97 | 24.39 | 35.22 |  |
 1–2 h | 23.05 | 23.41 | 20.92 |  |
 2–3 h | 18.99 | 20.73 | 8.79 |  |
 More than 3 h | 21.60 | 23.41 | 10.96 |  |
 Don’t know/no response | 0.08 | – | 0.56 |  |
Time to reschedule a missed appointment (# of days) | ||||
 Average number of days to reschedule | 63.93 | 69.50 | 31.28 | < 0.0001 |
Time patient waited at pharmacy to be helped last time he/she went to pick up HIV medication (%) | ||||
 30 min or less | 43.97 | 32.98 | 92.83 | 0.0018 |
 30 min to 1 hour | 27.88 | 32.98 | 5.18 |  |
 1–2 h | 20.22 | 24.61 | 0.73 |  |
 2–3 h | 5.13 | 6.28 | – |  |
 More than 3 h | 1.71 | 2.09 | – |  |
 Don’t remember/no response | 1.09 | 1.05 | 1.26 |  |
Communication with nurses (%) | ||||
 Respectful treatment from nurses (yes) | 79.88 | 77.80 | 92.04 | 0.0184 |
 Nurses provided information about patient’s health or treatment in a simple and clear way (yes) | 76.80 | 73.90 | 93.79 | 0.0092 |
 Nurses answered patient’s questions (yes) | 61.99 | 58.29 | 83.71 | 0.0063 |
Communication with doctors (%) | ||||
 Respectful treatment from doctors (yes) | 95.34 | 94.88 | 98.02 | 0.1069 |
 Doctors provided information about patient’s health or treatment in a simple and clear way (yes) | 93.33 | 92.68 | 97.15 | 0.0160 |
 Doctor answered patient’s questions (yes) | 84.23 | 82.44 | 94.76 | 0.0276 |