Skip to main content

Table 3 General patient satisfaction and accessibility indicators

From: HIV/AIDS health services in Manaus, Brazil: patient perception of quality and its influence on adherence to antiretroviral treatment

  Total (n = 812) Central Hospital
(n= 410)
Decentralized Health Units (n= 402) Chi-square p-value
General satisfaction with quality of health services (%)
 Excellent quality 21.85 19.51 35.59 0.0172
 Good quality 59.68 61.22 50.68  
 Average quality 15.83 16.59 11.43  
 Bad quality 2.10 2.20 1.53  
 Terrible quality 0.53 0.49 0.78  
Commute time to health center (%)
 Less than 30 min 21.24 19.02 34.25 0.0182
 30 min to 1 h 33.46 32.20 40.88  
 1–2 h 31.02 32.93 19.87  
 2–3 h 6.50 7.07 3.11  
 More than 3 h 7.57 8.54 1.89  
 Don’t know/No response 0.21 0.24  
Wait time (%)
 Less than 30 min 10.31 8.05 23.54 0.0015
 30 min to 1 h 25.97 24.39 35.22  
 1–2 h 23.05 23.41 20.92  
 2–3 h 18.99 20.73 8.79  
 More than 3 h 21.60 23.41 10.96  
 Don’t know/no response 0.08 0.56  
Time to reschedule a missed appointment (# of days)
 Average number of days to reschedule 63.93 69.50 31.28 < 0.0001
Time patient waited at pharmacy to be helped last time he/she went to pick up HIV medication (%)
 30 min or less 43.97 32.98 92.83 0.0018
 30 min to 1 hour 27.88 32.98 5.18  
 1–2 h 20.22 24.61 0.73  
 2–3 h 5.13 6.28  
 More than 3 h 1.71 2.09  
 Don’t remember/no response 1.09 1.05 1.26  
Communication with nurses (%)
 Respectful treatment from nurses (yes) 79.88 77.80 92.04 0.0184
 Nurses provided information about patient’s health or treatment in a simple and clear way (yes) 76.80 73.90 93.79 0.0092
 Nurses answered patient’s questions (yes) 61.99 58.29 83.71 0.0063
Communication with doctors (%)
 Respectful treatment from doctors (yes) 95.34 94.88 98.02 0.1069
 Doctors provided information about patient’s health or treatment in a simple and clear way (yes) 93.33 92.68 97.15 0.0160
 Doctor answered patient’s questions (yes) 84.23 82.44 94.76 0.0276
\