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Table 3 General patient satisfaction and accessibility indicators

From: HIV/AIDS health services in Manaus, Brazil: patient perception of quality and its influence on adherence to antiretroviral treatment

 

Total (n = 812)

Central Hospital

(n= 410)

Decentralized Health Units (n= 402)

Chi-square p-value

General satisfaction with quality of health services (%)

 Excellent quality

21.85

19.51

35.59

0.0172

 Good quality

59.68

61.22

50.68

 

 Average quality

15.83

16.59

11.43

 

 Bad quality

2.10

2.20

1.53

 

 Terrible quality

0.53

0.49

0.78

 

Commute time to health center (%)

 Less than 30 min

21.24

19.02

34.25

0.0182

 30 min to 1 h

33.46

32.20

40.88

 

 1–2 h

31.02

32.93

19.87

 

 2–3 h

6.50

7.07

3.11

 

 More than 3 h

7.57

8.54

1.89

 

 Don’t know/No response

0.21

0.24

–

 

Wait time (%)

 Less than 30 min

10.31

8.05

23.54

0.0015

 30 min to 1 h

25.97

24.39

35.22

 

 1–2 h

23.05

23.41

20.92

 

 2–3 h

18.99

20.73

8.79

 

 More than 3 h

21.60

23.41

10.96

 

 Don’t know/no response

0.08

–

0.56

 

Time to reschedule a missed appointment (# of days)

 Average number of days to reschedule

63.93

69.50

31.28

< 0.0001

Time patient waited at pharmacy to be helped last time he/she went to pick up HIV medication (%)

 30 min or less

43.97

32.98

92.83

0.0018

 30 min to 1 hour

27.88

32.98

5.18

 

 1–2 h

20.22

24.61

0.73

 

 2–3 h

5.13

6.28

–

 

 More than 3 h

1.71

2.09

–

 

 Don’t remember/no response

1.09

1.05

1.26

 

Communication with nurses (%)

 Respectful treatment from nurses (yes)

79.88

77.80

92.04

0.0184

 Nurses provided information about patient’s health or treatment in a simple and clear way (yes)

76.80

73.90

93.79

0.0092

 Nurses answered patient’s questions (yes)

61.99

58.29

83.71

0.0063

Communication with doctors (%)

 Respectful treatment from doctors (yes)

95.34

94.88

98.02

0.1069

 Doctors provided information about patient’s health or treatment in a simple and clear way (yes)

93.33

92.68

97.15

0.0160

 Doctor answered patient’s questions (yes)

84.23

82.44

94.76

0.0276