Evaluation of service quality from patients’ viewpoint

Table 5 Correlation between service quality and its dimensions

	Information provision to patient	Physician’s consultation	Admission process	Accessibility	Appointment	Waiting time	Physical environment	Service costs	Service quality
Information provision to patient	1
Physician’s consultation	0.584	1
Admission process	0.163	0.234	1
Accessibility	0.264	0.309	0.336	1
Appointment	0.199	0.176	0.289	0.465	1
Waiting time	0.225	0.271	0.334	0.317	0.331	1
Physical environment	0.313	0.349	0.274	0.343	0.410	0.445	1
Service costs	0.275	0.231	0.346	0.318	0.301	0.219	0.377	1
Service quality	0.729	0.766	0.520	0.579	0.557	0.533	0.693	0.537	1

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