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Table 5 Correlation between service quality and its dimensions

From: Evaluation of service quality from patients’ viewpoint

  Information provision to patient Physician’s consultation Admission process Accessibility Appointment Waiting time Physical environment Service costs Service quality
Information provision to patient 1         
Physician’s consultation 0.584 1        
Admission process 0.163 0.234 1       
Accessibility 0.264 0.309 0.336 1      
Appointment 0.199 0.176 0.289 0.465 1     
Waiting time 0.225 0.271 0.334 0.317 0.331 1    
Physical environment 0.313 0.349 0.274 0.343 0.410 0.445 1   
Service costs 0.275 0.231 0.346 0.318 0.301 0.219 0.377 1  
Service quality 0.729 0.766 0.520 0.579 0.557 0.533 0.693 0.537 1
  1. All correlation was significant at the 0.01 level (2-tailed)