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Table 4 Clinics service quality status from patient’s perspective

From: Evaluation of service quality from patients’ viewpoint

Dimensions Good Moderate Poor
N % N % N %
Accessibility 93 23.3 226 56.5 81 20.3
Waiting time 67 16.8 101 25.3 232 58
Admission process 250 62.5 128 32 22 5.5
Physical environment 125 31.3 209 52.3 66 16.5
Physician’s consultation 313 78.3 87 21.8
Information provision to patient 221 55.3 146 36.5 33 8.3
Service costs 306 76.5 74 18.5 20 5
Appointment 190 47.5 97 24.3 113 28.3
Service quality (Total) 230 57.5 160 40 10 2.5