Table 4 Clinics service quality status from patient’s perspective
From: Evaluation of service quality from patients’ viewpoint
Dimensions | Good | Moderate | Poor | |||
|---|---|---|---|---|---|---|
N | % | N | % | N | % | |
Accessibility | 93 | 23.3 | 226 | 56.5 | 81 | 20.3 |
Waiting time | 67 | 16.8 | 101 | 25.3 | 232 | 58 |
Admission process | 250 | 62.5 | 128 | 32 | 22 | 5.5 |
Physical environment | 125 | 31.3 | 209 | 52.3 | 66 | 16.5 |
Physician’s consultation | 313 | 78.3 | 87 | 21.8 | – | – |
Information provision to patient | 221 | 55.3 | 146 | 36.5 | 33 | 8.3 |
Service costs | 306 | 76.5 | 74 | 18.5 | 20 | 5 |
Appointment | 190 | 47.5 | 97 | 24.3 | 113 | 28.3 |
Service quality (Total) | 230 | 57.5 | 160 | 40 | 10 | 2.5 |