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Table 3 Mean and standard deviations of service quality dimensions

From: Evaluation of service quality from patients’ viewpoint

Dimensions Mean SD Min score Max score Average rating (Friedman test)
Accessibility 3.23 0.82 1 5 4.06
Appointment 3.32 1.18 1 5 4.79
Waiting time 2.64 1 1 5 2.57
Admission process 3.94 0.76 2 5 6.89
Physical environment 3.33 0.78 1 5 4.16
Physician’s consultation 4.17 0.60 2.55 5 7.84
Information provision to patient 3.74 0.83 1.43 5 5.71
Service costs 4.15 0.84 1 5 7.79
Service quality 3.73 0.51 2.24 5 5.55