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Table 1 The relationship between demographic characteristics and service quality score (N = 400)

From: Evaluation of service quality from patients’ viewpoint

Variables N % Mean (±SD) Test results
Gender
 Male 221 55.3 3.66 (0.56) T = −2.99
P = 0.003
 Female 179 44.8 3.81 (0.42)
Education level
 No schooling 9 2.3 3.04 (0.17) F = 11.90
P <  0.001
 Primary and Secondary school 162 40.5 3.82 (0.48)
 University 229 57.3 3.69 (0.51)
Residence Area
 Urban 344 86 3.72 (0.51) T = 0.13
P = 0.89
 Rural 56 14 3.73 (0.47)
Marital status
 Married 290 72.5 3.70 (0.54) F = 1.71
P = 0.14
 Single 88 22 3.78 (0.52)
 Widowed 10 2.5 4.04 (0.15)
 Divorced 12 3 3.64 (0.19)
Economic status
 Excellent 2 0.5 4.14 (0.01) F = 1.46
P = 0.22
 Good 62 15.5 3.80 (0.56)
 Average 250 62.5 3.69 (0.50)
 Low 86 21.5 3.77 (0.50)
Rate of clinic visit
 First 130 32.5 3.70 (0.51) F = 3.52
P = 0.08
 Second 78 19.5 3.81 (0.54)
 Third 60 15 3.78 (0.44)
 Fourth 34 8.5 3.91 (0.45)
 Fifth or more 98 24.5 3.59 (0.51)
Reason for admission
 New disease 136 34 3.81 (0.49) F = 5.50
P = 0.04
 Postoperative follow-up 139 34.8 3.62 (0.49)
 Previous disease 125 31.2 3.75 (0.53)
Source of recommendation
 Doctors 176 44 3.76 (0.55) F = 2.33
P = 0.04
 Family 66 16.5 3.63 (0.36)
 Friends or Relatives 110 27.5 3.69 (0.52)
 Media 15 6.3 3.89 (0.50)
 Other patients 23 5.8 3.73 (0.43)
Health status
 Excellent 27 6.8 3.89 (0.46) F = 2.67
P = 0.04
 Good 125 31.3 3.75 (0.54)
 Fair 182 45.5 3.73 (0.51)
 poor 66 16.5 3.59 (0.43)