Table 1 The relationship between demographic characteristics and service quality score (N = 400)
From: Evaluation of service quality from patients’ viewpoint
Variables | N | % | Mean (±SD) | Test results |
|---|---|---|---|---|
Gender | ||||
Male | 221 | 55.3 | 3.66 (0.56) | T = −2.99 P = 0.003 |
Female | 179 | 44.8 | 3.81 (0.42) | |
Education level | ||||
No schooling | 9 | 2.3 | 3.04 (0.17) | F = 11.90 P < 0.001 |
Primary and Secondary school | 162 | 40.5 | 3.82 (0.48) | |
University | 229 | 57.3 | 3.69 (0.51) | |
Residence Area | ||||
Urban | 344 | 86 | 3.72 (0.51) | T = 0.13 P = 0.89 |
Rural | 56 | 14 | 3.73 (0.47) | |
Marital status | ||||
Married | 290 | 72.5 | 3.70 (0.54) | F = 1.71 P = 0.14 |
Single | 88 | 22 | 3.78 (0.52) | |
Widowed | 10 | 2.5 | 4.04 (0.15) | |
Divorced | 12 | 3 | 3.64 (0.19) | |
Economic status | ||||
Excellent | 2 | 0.5 | 4.14 (0.01) | F = 1.46 P = 0.22 |
Good | 62 | 15.5 | 3.80 (0.56) | |
Average | 250 | 62.5 | 3.69 (0.50) | |
Low | 86 | 21.5 | 3.77 (0.50) | |
Rate of clinic visit | ||||
First | 130 | 32.5 | 3.70 (0.51) | F = 3.52 P = 0.08 |
Second | 78 | 19.5 | 3.81 (0.54) | |
Third | 60 | 15 | 3.78 (0.44) | |
Fourth | 34 | 8.5 | 3.91 (0.45) | |
Fifth or more | 98 | 24.5 | 3.59 (0.51) | |
Reason for admission | ||||
New disease | 136 | 34 | 3.81 (0.49) | F = 5.50 P = 0.04 |
Postoperative follow-up | 139 | 34.8 | 3.62 (0.49) | |
Previous disease | 125 | 31.2 | 3.75 (0.53) | |
Source of recommendation | ||||
Doctors | 176 | 44 | 3.76 (0.55) | F = 2.33 P = 0.04 |
Family | 66 | 16.5 | 3.63 (0.36) | |
Friends or Relatives | 110 | 27.5 | 3.69 (0.52) | |
Media | 15 | 6.3 | 3.89 (0.50) | |
Other patients | 23 | 5.8 | 3.73 (0.43) | |
Health status | ||||
Excellent | 27 | 6.8 | 3.89 (0.46) | F = 2.67 P = 0.04 |
Good | 125 | 31.3 | 3.75 (0.54) | |
Fair | 182 | 45.5 | 3.73 (0.51) | |
poor | 66 | 16.5 | 3.59 (0.43) | |