Rank | Total (n = 256) | Russian (n = 60) | Chinese (n = 40) | |||
---|---|---|---|---|---|---|
Items | M ± SD | Items | M ± SD | Items | M ± SD | |
1 | Cost of medical care | 2.61 ± 1.43 | Cost of medical care | 3.17 ± 1.27 | Cost of medical care | 2.78 ± 1.18 |
2 | Food aroma | 1.98 ± 1.28 | Skill and competency of medical staff | 2.88 ± 1.19 | The globalization of healthcare service | 2.16 ± 1.15 |
3 | The globalization of healthcare service | 1.93 ± 1.44 | The globalization of healthcare service | 2.86 ± 1.29 | Focus of Western medicine (not traditional) in healthcare service | 1.92 ± 1.08 |
4 | Skill and competency of medical staff | 1.91 ± 1.46 | Friendliness of medical staff | 2.72 ± 1.32 | Spoken communication with medical staff | 1.88 ± .90 |
5 | Food taste | 1.87 ± 1.24 | Sanitary facilities in the hospital (e.g., toilet, baths, shower room) | 2.63 ± 1.35 | The religious facilities in the hospital (e.g., church, prayer room) | 1.88 ± 1.20 |
6 | Spoken communication with medical staff | 1.80 ± 1.27 | Caring attitude of medical staff | 2.63 ± 1.23 | Food appearance | 1.86 ± .86 |
7 | Convenient facilities in the hospital (e.g., bank, convenience store, café) | 1.79 ± 1.34 | Convenient facilities in the hospital (e.g., bank, convenience store, café) | 2.54 ± 1.33 | Food temperature | 1.86 ± .76 |
8 | The religious ceremonies offered at the hospital (e.g., mass, prayer) | 1.79 ± 1.35 | Common area in the hospital (e.g., kitchen, waiting room) | 2.53 ± 1.54 | The religious ceremonies offered at the hospital (e.g., mass, prayer) | 1.84 ± .86 |
9 | Understandability of information given by medical staff | 1.79 ± 1.34 | Protecting privacy during medical service | 2.53 ± 1.34 | Food taste | 1.83 ± .81 |
10 | Waiting time for consultation | 1.78 ± 1.30 | Understandability of information given by medical staff | 2.53 ± 1.25 | Food aroma | 1.83 ± .77 |
Rank | Mongolian (n = 60) | English (n = 23) | Arabic (n = 73) | |||
Items | M ± SD | Items | M ± SD | Items | M ± SD | |
1 | Cost of medical care | 2.95 ± 1.20 | Cost of medical care | 2.73 ± 1.51 | Medical terms used by medical staff (e.g., brand name of medication) | 1.68 ± 1.26 |
2 | Food aroma | 2.25 ± 1.27 | Food temperature | 2.13 ± 1.80 | The religious ceremonies offered at the hospital (e.g., mass, prayer) | 1.63 ± 1.52 |
3 | Skill and competency of medical staff | 2.14 ± 1.42 | Food aroma | 2.11 ± 1.69 | Cost of medical care | 1.58 ± 1.43 |
4 | Food taste | 2.00 ± 1.29 | Food taste | 2.00 ± 1.58 | The religious facilities in the hospital (e.g., church, prayer room) | 1.53 ± 1.32 |
5 | Friendliness of medical staff | 1.98 ± 1.32 | The attitude of medical staff toward my food preferences | 2.00 ± 1.33 | Gender difference between patient and medical staff | 1.48 ± 1.36 |
6 | Food service | 1.98 ± 1.22 | Convenient facilities in the hospital (e.g., bank, convenience store, café) | 1.95 ± 1.23 | Food aroma | 1.47 ± 1.23 |
7 | Convenient facilities in the hospital (e.g., bank, convenience store, café) | 1.88 ± 1.25 | Sharing hospital room with other patients | 1.93 ± 1.59 | Waiting time for consultation | 1.46 ± 1.41 |
8 | Understandability of information given by medical staff | 1.85 ± 1.31 | Food service | 1.90 ± 1.52 | Food taste | 1.46 ± 1.26 |
9 | Waiting time for consultation | 1.82 ± 1.25 | The number of nurses caring for me | 1.75 ± 1.57 | Spoken communication with medical staff | 1.43 ± 1.26 |
10 | The globalization of healthcare service | 1.80 ± 1.42 | Privacy in hospital room | 1.73 ± 1.53 | Skill and competency of medical staff | 1.38 ± 1.53 |