Table 2 Factor Loadings of the 41 Items (N = 256)
Items | Factor number | ||||||
|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | |
6. Empathy shown by medical staff | .83 | ||||||
21. Convenient facilities in the hospital (e.g., bank, convenience store, café) | .76 | ||||||
22. Sanitary facilities in the hospital (e.g., toilets, baths, showers) | .74 | ||||||
23. Health and illness perception | .73 | ||||||
24. Attitude of medical staff toward my illness | .72 | ||||||
27. Informing the patient about the diagnosis or prognosis | .70 | ||||||
29. Caring time spent by medical staff | .69 | ||||||
30. Caring attitude of medical staff | .69 | ||||||
31. Understandability of information given by medical staff | .58 | ||||||
32. Friendliness of medical staff | .53 | ||||||
33. Skill and competency of medical staff | .52 | ||||||
34. Waiting time for consultation | .50 | ||||||
41. Cost of medical care | .45 | ||||||
10. Food temperature | .93 | ||||||
11. Food appearance | .92 | ||||||
12. Food taste | .92 | ||||||
13. Food aroma | .88 | ||||||
14. Food service | .84 | ||||||
15. Attitude of medical staff toward my food preferences | .79 | ||||||
16. General awareness of food taboos predicated by culture/religion | .68 | ||||||
35. System of referral from a primary-care clinic to a tertiary hospital | .70 | ||||||
36. Protecting privacy while providing healthcare service | .69 | ||||||
37. Involvement of family members in caring for patient | .68 | ||||||
38. Hand hygiene of medical staff (e.g., not wearing medical gloves when providing medical services) | .68 | ||||||
39. Number of nurses caring for me | .65 | ||||||
40. Globalization of healthcare service | .64 | ||||||
1. Spoken communication with medical staff | .79 | ||||||
2. Medical terms used by medical staff (e.g., brand names of medications) | .74 | ||||||
3. Gestures of medical staff | .73 | ||||||
4. Physical contact by medical staff | .71 | ||||||
5. Eye contact of medical staff | .68 | ||||||
17. Sharing the hospital room with other patients | .79 | ||||||
18. Privacy in the hospital room | .75 | ||||||
19. Layout of the hospital room | .71 | ||||||
20. Common areas in the hospital (e.g., kitchen, waiting room) | .62 | ||||||
7. Religious facilities in the hospital (e.g., church, prayer room) | .85 | ||||||
8. Religious ceremonies offered at the hospital (e.g., mass, prayers) | .83 | ||||||
9. Attitude of medical staff toward my religion | .70 | ||||||
25. Principal decision-maker for healthcare in the family | .72 | ||||||
26. Focus on Western (not traditional) medicine in healthcare service | .55 | ||||||
28. Gender difference between patient and medical staff | .51 | ||||||
Eigenvalues | 7.76 | 6.89 | 4.29 | 3.99 | 3.04 | 2.54 | 1.71 |
% of variance | 18.9 | 16.8 | 10.5 | 9.7 | 7.4 | 6.2 | 4.2 |
Cumulative variance (%) | 18.9 | 35.7 | 46.2 | 55.9 | 63.3 | 69.5 | 73.7 |
Kaiser-Meyer-Olkin measure of sampling adequacy | 0.93 | ||||||
Bartlett’s test of sphericity | Approx. χ2 | 9879.96 | |||||
df | 820 | ||||||
p | <.001 | ||||||