Standards | Examples of items |
---|---|
1. Establish management policy and organisational structures for health literacy | - Financial resources and personnel for organisational health literacy are available. - Patient surveys include questions about the quality of communication. |
2. Develop materials and services in participation with relevant stakeholders | - Documents and services for patients (such as information sheets, informed consent forms and apps) are developed and tested together with patient representatives. - Patients are involved in the training of staff. |
3. Qualify staff for health-literate communication with patients | - When hiring new staff, importance is given to the health literacy and communication competencies of applicants. - Staff is trained with regard to collaboration with interpreters. |
4. Provide a supportive environment – health-literate navigation and access | - The website is available in different languages. - The organisation can be reached by telephone 24 h a day. |
5. Apply health literacy principles in routine communication with patients | - Patients are encouraged to ask questions. - Written materials are used to reinforce spoken communication and not as a substitute. |
6. Improve health literacy of patients and relatives beyond hospital stay | - The organisation explicitly informs patients about self-help groups and similar support offers. |
7. Improve the health literacy of staff | - The organisation continuously provides training in managing occupational health and safety risks. |
8. Contribute to health literacy in the region | - Patients are supported in scheduling their post-discharge appointments with other services. |
9. Share experiences and be a role model | - The organisation participates in health literacy research and development projects. |