Table 3 List of included records
Eligibility Criteria | Data Extraction | Record Trustworthiness | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Title Author | Confirmation the study relates to organisation/s that provide non-acute healthcare services | Study provides a complete Organisational Performance Measurement Framework including Measures | Study relates to organisational performance in non-government organisation/s | Study relates to organisational performance in non-for-profit organisation/s | Study relates to organisational performance in charitable organisation/s | Service Type | Case Study Organisation | Year Published / Journal / Origin of study | Subject search terms | Article key words | Authors of this Paper Rating: Rosalind Franklin Qualitative Research Appraisal Instrument (RF-QRA) |
Implementing a balanced scorecard as a strategic management tool in a long-term care organization Schalm C.23 | Yes (mixed acute and non-acute) | Yes (Balanced Scorecard) | Yes | Yes (Confirmed by internet search) | No (Confirmed by internet search) | Wellness services / Long-term care | The Capital Care Group, Canada | 2008 Journal of Health Services Research Canada | 5 Medical care, strategic planning, non-profit organizations, information resources, Decision making | 3 Long term care, Quality management, Organisational Strategic Planning | RF-QRA - Level 2 Credibility: Strong Transferability: Strong Dependability: Sound Confirmability: Sound |
“When Doing Good Is Just the Start to Being Good”: A Possible Tool to Improve the Organizational Effectiveness of Non-Profit Health Care Organizations Mueller J.2 | Yes (mixed primary health and non-acute) | Yes (Looking Glass Evaluation Tool) | Yes | Yes (Confirmed by internet search) | Unspecified | Primary Health Non-Profit Organisation (NPO) | Not identified | 2007 Journal of Hospital Marketing & Public Relations NZ | 4 Delivery of Health Care, Efficiency, Organizational Evaluation Studies, Nonprofit/standards benchmarking | 5 Health care, organizations, government, Not for Profit, competition | RF-QRA - Level 2 Credibility: Sound Transferability: Strong Dependability: Strong Confirmability: Sound |
Client perceptions of the performance of public and independent not-for-profit primary healthcare Laamanen R, Ovretveit J et al.14 | Yes (mixed primary health and non-acute) | Yes (Primary Health Care attributes scales) | Yes | Yes | Unspecified | Independent not-for-profit (INPO) Primary Care Provider | Not identified | 2006 Scandinavian Journal of Public Health Finland | 3 Community Health Centres – standards, Patient Satisfaction, Primary Health Care - Standards | 5 Acceptance, Independent not-for-profit organisation, Performance, Primary health care, trust | RF-QRA - Level 1 Credibility: Strong Transferability: Strong Dependability: Strong Confirmability: Sound |
Defining, justifying and implementing the Balanced Scorecard in the National Health Service Radnor Z, Lovell B.5 | Yes (mixed acute and non-acute) | Yes (Balanced Scorecard) | Yes | Yes | No (Confirmed by internet search) | Primary Care Trust | City Primary Care Trust (PCT) Bradford, UK | 2003 International Journal of Medical Marketing UK | 3 Management, Public health – Great Britain, National Health Service, Medical Care | 3 Balanced scorecard, Performance management, Primary Care Trust | RF-QRA - Level 2 Credibility: Strong Transferability: Sound Dependability: Strong Confirmability: Sound |