Skip to main content

Table 6 Pharmacy professionals’ perceptions of the benefits of patient medicines helpline services

From: Operating a patient medicines helpline: a survey study exploring current practice in England using the RE-AIM evaluation framework

Proposed benefits of patient medicines helplines % who see it as a major benefit
MI pharmacy professionals
(n = 87)
Chief Pharmacists
(n = 66)
Total
(n = 156a)
Avoiding harm to patients (e.g., adverse effects, interactions). 93%b 80%b 88%
Improving patient medication adherence. 89% 80% 85%
Providing assurance to patients that they can access professional help from home. 84% 80% 83%
Improving the patient experience (e.g., patient satisfaction). 84% 76% 80%
Supporting patient discharge. 78% 71% 76%
Optimising medicines. 76% 73% 75%
Identifying errors. 85%c 64%c 75%
Reducing medicines-related readmissions. 67% 62% 65%
Learning from adverse patient experiences. 55% 56% 55%
Reducing visits to other healthcare services (e.g., GPs, A&E). 52% 53% 51%
Helping the organisation avoid complaints and possible litigation. 44% 42% 43%
Adhering to the NHS constitution (e.g., patients have a right to receive information). 40% 30% 37%
Improvement in Trust targets and in national surveys. 22% 26% 23%
  1. Note. Although 117 of 226 acute, mental health, specialist, and community NHS Trusts reported providing a patient medicines helpline, not all NHS Trusts answered every survey question. Respondents were also provided a free-text box to record other perceived benefits. However, these suggestions were not included in the results since they were either a rewording of an item already in the list, or not also suggested by any other respondents
  2. aNot all respondents provided their job title, which is why the total is greater than the number of MI pharmacy professionals and Chief Pharmacists combined
  3. bA Chi square test of independence showed that there was a significant association between professional role and rating, at p < .05
  4. cA Chi square test of independence showed that there was a significant association between professional role and rating, at p < .005