National standards: Helpline availability | Percentage of NHS Trusts meeting each standarda | |
---|---|---|
‘Satisfactory’ Standards | The helpline is available five days per week. | 96% (103/107) |
The helpline is accessible to patients/carers for minimum of four hours per day. | 86% (92/107) | |
Total compliance with availability ‘satisfactory’ standards. | 86% (92/107) | |
‘Commendable’ Standards | The helpline is available for eight hours or more per day. | 57% (61/107) |
The helpline is available for extended hours (i.e., evenings, weekendsb). | 7% (7/107) | |
Total compliance with availability ‘commendable’ standards. | 5% (5/107) | |
Total compliance with both ‘satisfactory’ and ‘commendable’ availability standards | 5% (5/107) |