Table 3 Comparison of average component and overall scores of the MRPS and demographic and clinical characteristics among respondents (N = 358)a
From: Patient satisfaction with outpatient physical therapy in Saudi Arabia
Component-1 Communication and respect | Component-2 Convenience | Component-3 Quality time | Component-4 Person-focused care | Overall MRPS score (20-item) | |
|---|---|---|---|---|---|
Age groups | |||||
< =30 | 3.90 ± 0.73 | 3.23 ± 0.65 | 3.47 ± 0.82 | 3.39 ± 0.96 | 3.58 ± 0.63 |
31–50 | 3.79 ± 0.80 | 3.31 ± 0.64 | 3.31 ± 0.97 | 3.51 ± 0.93 | 3.56 ± 0.70 |
> 50 | 3.64 ± 0.72 | 3.17 ± 0.61 | 3.08 ± 0.85 | 3.29 ± 0.95 | 3.40 ± 0.64 |
P-value | 0.05 | 0.218 | 0.029 | 0.227 | 0.128 |
Gender | |||||
Male | 3.71 ± 0.87 | 3.02 ± 0.74 | 3.39 ± 0.93 | 3.26 ± 1.09 | 3.41 ± 0.78 |
Female | 3.83 ± 0.73 | 3.34 ± 0.59 | 3.32 ± 0.91 | 3.49 ± 0.89 | 3.58 ± 0.63 |
P-value | 0.637 | 0.001 | 0.423 | 0.153 | 0.22 |
Educational status | |||||
Less than secondary | 3.99 ± 0.65 | 3.36 ± 0.58 | 3.06 ± 0.93 | 3.71 ± 0.94 | 3.67 ± 0.58 |
Secondary | 3.88 ± 0.74 | 3.36 ± 0.58 | 3.26 ± 0.93 | 3.66 ± 0.78 | 3.63 ± 0.62 |
College or higher | 3.73 ± 0.79 | 3.21 ± 0.67 | 3.42 ± 0.89 | 3.30 ± 0.98 | 3.48 ± 0.70 |
P-value | 0.053 | 0.182 | 0.024 | 0.001 | 0.134 |
Occupation | |||||
Working | 3.69 ± 0.83 | 3.19 ± 0.65 | 3.37 ± 0.93 | 3.25 ± 0.98 | 3.46 ± 0.73 |
Student | 3.82 ± 0.76 | 3.09 ± 0.67 | 3.49 ± 0.80 | 3.26 ± 0.93 | 3.48 ± 0.64 |
Retired | 3.74 ± 0.81 | 3.30 ± 0.63 | 3.36 ± 0.99 | 3.74 ± 0.64 | 3.57 ± 0.66 |
Unemployed | 3.97 ± 0.64 | 3.45 ± 0.59 | 3.17 ± 0.90 | 3.69 ± 0.92 | 3.69 ± 0.60 |
P-value | 0.183 | 0.003 | 0.089 | < 0.001 | 0.104 |
Body parts treated | |||||
Neck and shoulder | 3.89 ± 0.69 | 3.39 ± 0.50 | 3.44 ± 0.86 | 3.50 ± 0.81 | 3.64 ± 0.57 |
Back | 3.80 ± 0.86 | 3.32 ± 0.64 | 3.37 ± 0.92 | 3.38 ± 1.00 | 3.57 ± 0.71 |
Upper limb | 3.76 ± 0.81 | 3.21 ± 0.68 | 3.42 ± 0.87 | 3.32 ± 1.10 | 3.49 ± 0.73 |
Lower limb | 3.72 ± 0.74 | 3.14 ± 0.72 | 3.15 ± 0.89 | 3.47 ± 0.95 | 3.46 ± 0.69 |
Multiple areas | 4.13 ± 0.53 | 3.38 ± 0.53 | 3.43 ± 1.25 | 3.63 ± 0.82 | 3.73 ± 0.60 |
Others | 3.67 ± 0.65 | 3.15 ± 0.63 | 3.39 ± 0.71 | 3.49 ± 0.66 | 3.45 ± 0.53 |
P-value | 0.101 | 0.312 | 0.328 | 0.851 | 0.3 |
Time spent in the clinic (min) | |||||
0–15 min | 3.55 ± 0.80 | 3.20 ± 0.61 | 3.01 ± 0.91 | 3.28 ± 0.95 | 3.33 ± 0.67 |
16–30 min | 3.80 ± 0.78 | 3.25 ± 0.63 | 3.41 ± 0.87 | 3.43 ± 0.92 | 3.56 ± 0.68 |
31–60 min | 3.98 ± 0.65 | 3.34 ± 0.68 | 3.35 ± 0.91 | 3.55 ± 0.96 | 3.67 ± 0.61 |
> 60 min | 3.93 ± 0.76 | 3.24 ± 0.68 | 3.63 ± 0.99 | 3.53 ± 0.97 | 3.66 ± 0.69 |
P-value | 0.003 | 0.341 | 0.006 | 0.341 | 0.012 |
Pain duration in the body parts treated | |||||
Last 3 months | 3.92 ± 0.72 | 3.25 ± 0.63 | 3.44 ± 1.01 | 3.56 ± 0.92 | 3.64 ± 0.67 |
Last 6 months | 3.74 ± 0.91 | 3.16 ± 0.76 | 3.16 ± 1.00 | 3.29 ± 1.06 | 3.44 ± 0.78 |
Last year | 3.77 ± 0.74 | 3.29 ± 0.62 | 3.33 ± 0.84 | 3.42 ± 0.92 | 3.53 ± 0.64 |
P-value | 0.183 | 0.546 | 0.189 | 0.343 | 0.154 |
Physical therapy treatment times during last year | |||||
This is the first time | 3.79 ± 0.84 | 3.25 ± 0.68 | 3.54 ± 0.94 | 3.36 ± 1.00 | 3.56 ± 0.72 |
2–4 times | 3.83 ± 0.72 | 3.26 ± 0.57 | 3.19 ± 0.88 | 3.44 ± 0.88 | 3.54 ± 0.63 |
> 4 times | 3.78 ± 0.74 | 3.28 ± 0.69 | 3.28 ± 0.88 | 3.50 ± 0.96 | 3.53 ± 0.67 |
P-value | 0.687 | 0.855 | 0.005 | 0.559 | 0.731 |
Post treatment health status | |||||
Better | 4.01 ± 0.60 | 3.36 ± 0.61 | 3.46 ± 0.88 | 3.62 ± 0.86 | 3.73 ± 0.55 |
No change | 3.25 ± 0.83 | 3.00 ± 0.62 | 2.87 ± 0.88 | 2.93 ± 0.91 | 3.04 ± 0.65 |
Worse | 2.87 ± 0.88 | 2.91 ± 0.78 | 3.03 ± 0.89 | 2.65 ± 1.13 | 2.76 ± 0.77 |
P-value | < 0.001 | < 0.001 | < 0.001 | < 0.001 | < 0.001 |
Physical therapy specialty | |||||
Musculoskeletal | 3.79 ± 0.75 | 3.30 ± 0.64 | 3.35 ± 0.95 | 3.43 ± 0.95 | 3.55 ± 0.67 |
Neurology | 3.92 ± 0.76 | 3.23 ± 0.61 | 3.43 ± 0.85 | 3.48 ± 0.88 | 3.63 ± 0.63 |
Sport injuries | 3.78 ± 0.80 | 2.99 ± 0.82 | 3.16 ± 0.64 | 3.28 ± 1.10 | 3.40 ± 0.74 |
Women’s Health | 3.51 ± 0.97 | 3.21 ± 0.55 | 3.10 ± 0.78 | 3.27 ± 0.85 | 3.35 ± 0.67 |
Others | 3.80 ± 0.88 | 3.24 ± 0.61 | 3.21 ± 1.03 | 3.50 ± 1.05 | 3.52 ± 0.73 |
P-value | 0.529 | 0.31 | 0.436 | 0.819 | 0.43 |
City of treatment | |||||
Riyadh | 3.86 ± 0.78 | 3.29 ± 0.67 | 3.37 ± 0.92 | 3.57 ± 0.88 | 3.60 ± 0.68 |
Outside Riyadh | 3.58 ± 0.77 | 3.11 ± 0.52 | 3.33 ± 0.94 | 2.97 ± 1.05 | 3.33 ± 0.68 |
P-value | 0.01 | 0.012 | 0.947 | < 0.001 | 0.005 |